Service Delivery Manager Job Andover area,Massachusetts USA,Management

Overview

Service Delivery Manager (SDM) is the conductor of the delivery team and is accountable for all customer call and web-based intake, scheduling, coordination, material procurement and various other direct delivery coordination activities. This position is equivalent to a Service Project Manager position. This is a Critical Path and high accountability role requiring a highly committed and dynamic individual.

Locations, Schedule, Duration

Locations: 5 locations. Please indicate which location your candidate can support: 1650 W Crosby Rd Carrollton TX 75006; 800 Federal St Andover MA 01810; 6700 Tower Circle Franklin TN 37067; 1111 Pasquinelli Dr. Westmont IL 60559; 1101 Shiloh Glenn Drive Morrisville NC 27560
Schedule:

Hybrid, 3 days on site
Duration: 6 months
Start/End Dates: 8/10/2026 - 2/9/2027
Tax

Work Location:

USA - Telecommuters Various, FL
Rate Info: $35-40 per hour during contract;
Salary Conversion: 70-85K (this is if candidate is offered a permanent role)

Top 3 Skillsets

Multitasking multiple work streams across several locations and workloads. This role is focused on running programs rather than simply running meetings.

Ability to anticipate next steps, engage others, and reprioritize day-to-day actions based on new inputs; drive traffic and outcomes rather than only monitoring projects.

Follow through with strong oversight and well-organized processes that are agile for reprioritization.

Responsibilities

Coordinate service delivery planning for core service types, service agreements, reactive work orders, quoted service, and related activities.
Own coordination for core service delivery, including work order creation and lifecycle management.
Facilitate cross-functional collaboration and communication to ensure streamlined and expeditious delivery.
Provide direct support to customers and internal/external teams; manage relationships with execution/action teams.
Ensure operational excellence and world-class service delivery.
Coordinate internal and external teams and subcontractors in a rapid-response environment.
Network internally and externally to support delivery.

Qualifications

Familiarity with the systems we support and the components within.
Strong interpersonal skills and the ability to manage in highly charged situations internally and externally.
Exceptional verbal and written communication skills.
Software/

Skills:

Microsoft Office;
Virtual (PC-based) call systems (Genesys preferred);
Work Order Management Systems (Salesforce bFO/bFS Lightning preferred);
Tableau (user level);
Microsoft Dynamics (preferred).

Requirements

Commitment to excellent customer service.
Best-in-class organizational skills.
Ability to manage and prioritize multiple responsibilities simultaneously.
Shape expectations and outcomes; complete and accurate Customer Service Request Intake; timely response; accuracy of work order creation; prioritization and material ordering; coordination of supplemental labor, subcontractors, outside service providers.

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