Sr. Knowledge Management & Business Process Manager - Hybrid; Andover, MA *or* Oklahoma , OK

Sr. Knowledge Management & Business Process Manager

This position can be based in either Andover, MA or Oklahoma City, OK.

This position leads a team that collaborates across all departments in O&M and develops and deploys strategies to enhance operational efficiency, reduce costs, digitalize, and standardize processes across units, and elevate overall performance within our renewable energy projects, plants, and support teams. This role requires a dynamic leader with a proven track record in implementing process improvement and change management methodologies, fostering a culture of teamwork and innovation, and achieving measurable results.

This position supports Operations and Maintenance (O&M), Plant Operations, support functions, and fleet activities. This position reports directly to the Director, Training & Knowledge Management.

• Strategic Planning:
  • Develop and deploy a comprehensive process management strategy aligned with the company's overall goals and objectives.
  • Collaborate with stakeholders and cross-functional teams to identify improvement opportunities and prioritize initiatives.
  • Serve as stand-in representation for process leadership, change management leadership, program representation, and decision-making activities across the organization.
  • Coordinate with local and global teams to ensure departmental success in applicable areas of training, KM, business process, improvement and compliance.
• Process Optimization:
  • Conduct thorough process analyses to identify bottlenecks, inefficiencies, and areas for improvement on O&M business processes including Plant Operations, Wind, Solar, BESS, Cross-technical Services, and the Planning & CM organizations.
  • Apply the Deming Cycle (Plan-Do-Check-Act) and/or Lean Six Sigma to implement improvements that reduce costs and improve transparency, digitalization, standardization, productivity, and efficiency on O&M and Plant Operations processes, and departments that support O&M business activities.
  • Implement Lean Six Sigma, BPM or other relevant problem-solving tools and methodologies to optimize processes, workflows, work instructions, training and enhance overall project performance and business value.
  • Ensure that all business processes created or managed within the group are documented, communicated, trained, measured, reviewed regularly, and optimized.
• Performance Metrics and Measurement:
  • Define key performance indicators (KPIs) and establish a robust system for tracking and measuring performance against established benchmarks.
  • Implement data-driven decisions and processes to drive efficiency and effectiveness.
• Change Management:
  • Lead change initiatives by fostering a culture of continuous improvement, innovation, and accountability.
  • Select and deploy appropriate change models according to the type of change required for successful implementation of each project, program, or process.
  • Effectively communicate changes and improvements to leadership teams, stakeholders, and users to ensure a smooth transition and buy-in from team members.
  • Research, document, implement, and educate all levels of the EGPNA organization on operational excellence and asset management maintenance and reliability industry standards and best practices.

• Collaboration, Training, and Communication:
  • Collaborate with all units across the organization, including HSEQ, Global Digital Services (GDS), People and Organization (P&O), Risk Management, Contract Management, Procurement, etc., to ensure alignment and integration of O&M process improvement initiatives.
  • Provide regular updates to senior management and stakeholders on the progress of process improvement projects.
  • Work closely with the Technical Training teams to ensure that updates or changes to processes are documented and users are sufficiently trained to effectively deploy new or updated strategies and processes.
  • Support content creation, tool creation, reporting, and training efforts for applicable initiatives.
• Feedback Loop:
  • Monitor industry developments and emerging technologies within the renewable energy sector to ensure that internal business processes remain innovative.
  • Solicit feedback from…