Support Services Supervisor Job Andover area,Massachusetts USA,Management

General Manager Duties

As a Front Line Manager you will:

Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.

Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.

Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.

Give advice, counsel or instruction to employees on work and administrative matters.

Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.

Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.

Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.

Identify developmental and training needs of employees, providing or arranging for needed development and training.

Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

Responsibility for supervising, planning, developing, and coordinating program activities for a substantial client base that includes several different types of Centers (Submission Processing, Accounts Management, and Compliance) and geographically dispersed posts of duty in a multi-state area that house most business units and organizations.
Provides direction and leadership for real estate and facilities programs.
Responsible for complex projects, including the development of new procedures and policies.
Serves as the principal program leader in area-wide or cross-functional services and is authorized to make final decisions within broad delegated authorities.
Responsible for assigning, directing, and evaluating the activities and accomplishments of subordinate staff.

STANDARD POSITION DESCRIPTIONS (SPD): PD97679 Visit the IRS SPD Library to access the position descriptions.