Hospital Operations Manager

• Proactively manages customer on-site service program (i.e. Asset
  360) and provides leadership and direction to all on-site employees to ensure business objectives are achieved
• Partners with internal teams on customer meetings to promote revenue growth, cost containment and expansion of services with customers
• Demonstrates in-depth knowledge of medical
• Conducts training for the company and customer staff on medical equipment
• Manages equipment inventory and par levels consistent with contract terms, pricing and policies
• Manages missing and lost equipment, accessories and software upgrades
• Understands and performs audits and periodic internal reviews to ensure proper business management practices are followed
• Complies with patient privacy laws in all matters
• Participates in hospital committees (e.g., Infection Control, Quality Control, Product Evaluation, Safety and Security Committees)
• Integrates appropriate hospital protocols and processes into daily activities
• Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations
• Recruits, trains and develops employees
• Provides cross and lateral training, emphasizing continuous improvement and teamwork, and providing on-going feedback with focused action steps for areas of improvement
• Promotes communication among team members to create visibility for internal staff and the customer
• Makes sound and timely decisions
• Develops staffing and on-call schedules based on demand
• Holds self and staff accountable for completion of assignments
• Understands and uses effective conflict resolution skills, e.g., identifies and resolves customer and staff concerns, discrepancies and/or disagreements
• Ensures accurate documentation for billing and regulatory compliance
• Understands billing for account invoices and assists with account receivable collections
• Performs other assigned duties

• Bachelor’s degree preferred or equivalent work experience
• 5 years of supervision/management experience and customer excellence experience
• Prior work experience in hospital setting preferred
• Knowledge of the healthcare industry; an understanding of hospital medical equipment is preferred
• Business and financial management expertise to assist with contract management and account margin maintenance

Demonstrates expertise in managing on-site service programs and medical equipment training while ensuring compliance with healthcare regulations and patient privacy laws. Proven ability to lead teams, promote revenue growth, and maintain effective communication within a hospital setting.

• Customer Excellence Experience
• Healthcare Industry Knowledge
• Medical Equipment Management
• Supervision/Management Experience
• Business and Financial Management Expertise

• Contract Management
• Billing and Regulatory Compliance
• Equipment Inventory Management
• Audit and Internal Review
• Training and Development

• Conflict Resolution
• Teamwork
• Effective Communication
• Decision-Making
• Continuous Improvement

• Patient Privacy Laws
• Hospital Protocols
• Infection Control
• Quality Control
• Safety and Security

• Asset
  360