Training Instructor​/Quality Control Monitor - AIS

Training Instructor / Quality Control Monitor - AIS

Job Category:
Project - Professionals

Requisition Number: TRAIN
002005

• Full-Time

Showing 1 location. Andover, MA 01810, USA

The Quality Control Monitor is a position within the security and protective service field of work.

The QC Monitors will closely monitor the overall performance of the contractor, to include equipment, uniform and appearance, attendance and/or compliance with the SOW, possession of required licenses and permits, and current firearms qualification. Responsible for delivery of services as described in the applicable Statement of Work (SOW) or Performance Work Statement (PWS).

The NWDTP Instructor is a position within the security and protective service field of work.

The NWDTP Instructor is responsible for possessing and providing appropriate certifications and training for staff on X‑Ray NWDTP curriculum. Responsible for delivery of services as described in the applicable Statement of Work (SOW) or Performance Work Statement (PWS).

The Training Instructor is a position within the security and protective service field of work.

The Training Instructor is responsible for possessing and providing appropriate certifications and training for staff in areas to include First Aid, CPR, AED, Defensive Tactics, Handcuffing, Baton, OC Spray, and Firearms instruction. Responsible for delivery of services as described in the applicable Statement of Work (SOW) or Performance Work Statement (PWS).

• Provides leadership and management to the functional area QC Representatives (QCRs) as well as subcontractor teammates within our facilities support services project
• Ensures our QC Program includes executive management involvement at all levels
• Defines responsibilities, authorities, and interrelationships for all workforce personnel
• Outlines comprehensive documentation, QC measures, inspection programs, internal audits, personnel training, and master file of QC inspections (includes inspections scheduled and performed, results of completed inspections, and dates/details of any corrective actions taken)
• Develops, implements, and oversees adherence to procedures and policies relating to the project's Quality Plan
• Implements a working relationship with and develops an interface to the Government's Quality Assurance Surveillance Plan (QASP)
• Develops, implements, and maintains the project's Quality Manual
• Submits a weekly Quality Control Report for each functional area identified in the contract and the Customer Feedback Program
• Ensures compliance with the ISO 9001 and 14001 standards through a system of internal audits
• Establishes methods for implementing process controls and inspection of all work
• Prepares reports of inspection results, audits, and composes replies to Government performance deficiency reports
• Produces information utilized during management reviews and conducts the reviews
• Assists all functional and staff office managers and branch supervisors in developing Customer Satisfaction Indicators (CSIs) and Key Process Indicators (KPIs) for the project
• Evaluates KPI and other performance data monthly and provides trend analysis at management reviews
• Manages the project's Customer Feedback Program and evaluates all data generated from customer input; briefs the PM, staff office managers and branch supervisors on customer complaints/concerns, satisfaction surveys, and steps taken to preclude recurrence at monthly reviews
• Complete and/or maintain an approved and accredited Principles of Instruction course or similar training (NRA, Police Academy, state POST Academy, FLETC, or military training course) certifying the individual as an instructor showing competency in the performance areas of:
  • Student-ce…