Retail Sr. Supervisor

Company Introduction

At Monkey Sports, we are passionate about sports and understand the importance of helping athletes of all skill levels excel in their game. Whether you’re a hockey player, lacrosse enthusiast, baseball fanatic or an all-around sports lover, Monkey Sports sets out to inspire and empower athletes through access to high-quality sports equipment, expert knowledge, and exceptional experiences.

Joining Monkey Sports means joining a company that values your expertise, enthusiasm, and dedication. Whether you’re on the sale floor, assisting with inventory, providing exceptional customer service, or coaching your team, your contribution will play a vital role in helping athletes of all ages and skill levels to achieve their goals.

If you’re driven, team-focused, and passionate about sports, we invite you to apply to be a part of the Monkey Sports Team. Discover a fulfilling career where your love of sports and expertise can make an impact.

The Senior Supervisor is a key leader within the retail store, working closely with the Store Manager and Assistant Store Manager to oversee daily operations, drive sales performance, and uphold an exceptional customer experience. This role builds on advanced retail, merchandising, and labor management skills while adding expanded responsibilities such as supporting scheduling, contributing to higher-level operational decisions, and occasionally traveling to other store locations for training or special initiatives.

• Direct and oversee the daily work of store associates and supervisors to ensure all operational, sales, merchandising, and customer service standards are met.
• Assist management in coaching, mentorship, hiring, training, and performance management.

• Model outstanding customer service, handle escalated concerns, and support complex sales, fittings and custom orders.
• Actively drive sales by ensuring product knowledge and service standards are consistently met.

• Support the Store Manager/ASM in maintaining accurate schedules that align staffing with business needs.
• Monitor daily activities to ensure store operations run smoothly and all associates are following policies.
• Oversee opening and closing procedures, ensuring compliance with safety, security protocols and all company procedures.
• Following security procedures for open and closing of the store.

• Oversee merchandising standards and promotional updates, ensuring alignment with company guidelines.
• Ensure team members meet merchandising and display requirements by assigning tasks and verifying completion.
• Take a lead role in inventory counts, troubleshoot discrepancies, and ensure proper stock rotation.

• Perform and provide support for advanced services such as skate sharpening, lacrosse stringing, and glove relacing.
• Ensure all associates performing these tasks are trained and adhere to quality standards.

• Support complex transactions, refunds, and daily cash reconciliation processes.
• Assist management with audits of cash procedures and drawer counts.

• Enforce all safety protocols, loss prevention standards, and ensure store cleanliness across all areas.
• Proactively identify risks and implement corrective actions.

• May assist with scheduling and coordinating coverage for store events, vendor activations, or peak business periods.
• Provide feedback on store operations, staffing needs, and sales performance to the Store Manager/ASM.
• Travel occasionally to nearby store locations to support training or company initiatives.
• Perform additional duties as required to support the business and leadership team.

High school diploma or equivalent preferred.

Typically requires 2+ years of retail experience, including demonstrated success in a Supervisor or similar role.

Deep knowledge of Monkey Sports product lines (hockey, baseball, lacrosse, goalie).

Proven leadership and coaching skills with…