Inside Sales Representative

Job Description

Inside Sales Representative – Manufacturing

We are seeking an Inside Sales Representative to support a fast‑paced manufacturing organization located in the Andover area. This role is critical to managing customer relationships, supporting commercial operations, and ensuring a seamless customer experience from inquiry through order fulfillment. The ideal candidate is highly organized, customer‑focused, and comfortable working across sales, production, and internal systems.

• Serve as the first point of contact for incoming customer and web inquiries; assess needs and route opportunities appropriately
• Manage day‑to‑day relationships with new and existing customers, including strategic accounts
• Support the full order lifecycle, including quoting, order entry, billing adjustments, returns, special pricing, and shipping requests
• Maintain and manage the sales pipeline within a CRM system
• Track order trends, sales activity, and market developments; prepare reports and presentations as needed
• Coordinate closely with production teams to confirm lead times, deliveries, and special handling requirements
• Collaborate with sales team members and estimators to establish pricing and support proposals
• Follow up on quotes and keep management informed of large orders, issues, and customer feedback
• Maintain accurate records of customer correspondence, quotations, orders, and documentation
• Communicate proactively with internal teams regarding order changes, expedited deliveries, and customer concerns
• Perform other duties as assigned

• Strong business writing skills and professional phone presence
• Proficiency in Microsoft Office applications
• Hands‑on experience with order entry and order management in an ERP system
• Strong mathematical and analytical skills
• Ability to multitask and thrive in a fast‑paced environment
• Self‑starter with sound judgment, strong organization, and a sense of urgency
• Positive, professional demeanor with a customer‑first mindset

• Bachelor’s degree preferred, but not required
• High school diploma or GED with 5+ years of commercial sales and/or customer service experience will be considered
• Experience in a manufacturing or industrial environment strongly preferred

• Primarily office‑based with moderate noise levels
• Ability to sit for extended periods and occasionally lift up to 35 pounds
• Use of hands, arms, vision, and hearing required for daily tasks

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this role.

• Competitive compensation
• Comprehensive benefits package including medical, dental, vision
• Paid time off and paid holidays
• 401(k) with company match
• Stable, team‑oriented manufacturing environment

We are an Equal Opportunity Employer and value diversity at all levels of the organization. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status. Applicants requiring accommodation during the hiring process may request assistance.

Confidential Manufacturing facility located in the Andover area.