Service Specialist , Security - 2nd Shift

Security Systems Technician (Overnight)

Join a team responsible for supporting and maintaining critical electronic security systems within a dynamic, high-visibility environment. This role offers the opportunity to work with advanced security technologies, gain hands‑on technical experience, and develop specialized skills in access control, video surveillance, networking, and low‑voltage systems. Successful candidates will receive extensive training and mentorship, making this an excellent opportunity for both experienced security technicians and technically inclined individuals looking to grow their careers in the security and technology industry.

• Install, commission, and maintain customer systems according to established procedures and safety standards.
• Perform onsite troubleshooting, repairs, and preventive maintenance to maximize system performance.
• Create accurate technical documentation and service reports that support quality and compliance.
• Engage with customers to understand their needs and identify opportunities for additional support.
• Respond to, troubleshoot, and resolve issues involving electronic security systems in a fast‑paced operational environment.
• Perform maintenance, diagnostics, repairs, and testing on CCTV, access control, and other low‑voltage security systems.
• Install, terminate, and troubleshoot low‑voltage cabling and network‑connected devices.
• Conduct routine inspections, preventive maintenance, and system health checks to ensure reliable operation.
• Identify root causes of technical issues and implement corrective actions to restore system functionality.
• Document service activities, maintenance records, and troubleshooting efforts accurately and completely.
• Coordinate with internal technical resources and support teams to resolve complex system issues.
• Follow all safety procedures, site requirements, and company standards while performing field service work.
• Manage multiple priorities and respond effectively to service requests in a timely manner.
• Work independently with limited supervision while maintaining a high level of accountability and professionalism.
• Participate in training and development activities to build expertise in security technologies and site‑specific systems.

• Active Listening — developing level; understanding customer concerns and translating them into actionable service responses
• Customer Support — foundational level; delivering responsive service that builds trust and satisfaction
• Maintenance and Repair — developing level; executing routine and corrective maintenance to ensure system reliability
• Problem Solving — developing level; diagnosing technical issues and implementing effective solutions onsite
• Safety Standards — developing level; adhering to protocols that protect you, customers, and equipment
• Technical Documentation — developing level; recording service activities accurately for compliance and continuity
• Time Management — developing level; prioritizing tasks to meet service commitments efficiently

• Experience working with CCTV systems, access control systems, intrusion detection systems, or other electronic security technologies preferred.
• Experience with low‑voltage electrical systems, structured cabling, networking, telecommunications, or related technical fields preferred.
• Ability to troubleshoot hardware, cabling, connectivity, and system performance issues.
• Basic understanding of IP networking, network‑connected devices, and computer systems is a plus.
• Hands‑on mechanical and technical aptitude with strong problem‑solving skills.
• Ability to learn new technologies, procedures, and system applications quickly.
• Strong communication skills and the ability to work effectively with customers, team members, and support personnel.
• Self‑motivated, dependable, and capable of working independently after training.
• Comfortable working in a field‑service environment and responding to operational needs as they arise.
• Ability to pass all required background screening and site access requirements.
• Valid driver's license and ability to maintain required certifications and…