Customer Service Associate

Job Title:

Customer Service Associate

Location:

Andover, KS

Employment Type:

Part-Time

About Capitol Federal:
At Capitol Federal Savings Bank, we are committed to helping individuals, families, and communities achieve financial success. With a long-standing tradition of integrity, service, and financial stewardship, we strive to deliver exceptional banking experiences to every customer we serve. Our team members are the foundation of our success. We believe in fostering a supportive environment where employees can grow professionally, contribute meaningfully, and build rewarding careers.

Position Summary:

This position is responsible for accurately processing financial transactions and being an effective source of information for our customers in lobby, drive‑thru window or by telephone. Provides friendly, professional, confidential and effective assistance to customers and Bank associates assuring a positive experience and minimizing wait time.

• Perform teller transactions as defined by the Bank.
• Balance cashbox daily to ensure accuracy in transactions and notify supervisor regarding any offsets.
• Participate in the rotation of vault duties, including the daily balancing of the vault when it is used.
• Research, troubleshoot and resolve basic external and internal customer inquiries as needed.
• Answer incoming calls, verifying the identity of the caller.
• Determine the needs of the caller and minimize the time and effort to resolve their concerns.
• Use every customer contact as an opportunity to advise customers about additional services or programs that might benefit them.
• Update the Bank’s tracking system related to customer recommendations and referrals as defined by the Bank.
• Assist customers with maintenance on existing accounts as defined by management.
• Assist other departments and branches with transactions as needed; provide support for the department and branch management in fulfilling customer requests.
• Maintain the most stringent standards of customer service confidentiality.
• Perform other duties as assigned.
• Participate in proactive team efforts to achieve departmental and company goals.
• Must comply with current applicable laws, regulations and bank policies and procedures.
• Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.

• High school diploma or equivalent required.
• Minimum of six months of experience, which includes customer service responsibilities.
• Cash handling is preferred.

• Customer Focus
• Communication Skills
• Integrity and Professionalism
• Problem Solving
• Attention to Detail
• Team Collaboration
• Unconditional Ethics

• Competitive compensation
• Retirement and savings plans
• Flexible Spending Accounts
• Paid time off and holidays
• Employee Assistance Program
• Health, Dental, Life and Disability coverage
• Parental Leave
• Professional development opportunities
• Career Advancement Pathways

Cap Fed® is an equal opportunity employer. We know a great company starts with great people, and we are committed to safety, sound lending policies, quality customer service, and community commitment.