Public Safety Telecommunicator

Public Safety Telecommunicator – 9-1-1 Emergency Communication

The Anoka County Emergency Communications- 911 mission is to promote the safety and well-being of citizens by providing efficient and professional 911 dispatch services for all emergency and non-emergency calls and to provide technical management of the County's E-911 system and public safety radio system. The department has an immediate opening for Public Safety Telecommunicator who will perform various duties. Some of the critical responsibilities of this position include responding to 911 or other calls for emergency and non-emergency assistance and dispatching law enforcement, firefighting, or rescue units.

This is a full-time, non-exempt, on-site position. Interviews will take place as applications are received for those selected to move forward in the hiring process.

Pay & Benefits

• Anoka County Salary Schedule Union Grade 1210. $65,374 - $93,641 ($31.43 to $45.02 per hour).
• 24 days of paid flexible time off and up to 12.5 paid holidays.
• Comprehensive insurance, including medical, dental, vision, flex benefits, and more kacountymn.gov/benefits.
• Medical and dental clinic exclusive to employees, located at the Anoka County Government Center.
• Pension plan and other retirement investment options.
• Advancement/professional development opportunities.

Work Location

• This position will work at Anoka County Emergency Communication Center, located at 13535 Hanson Blvd NW, Andover, MN 55304.

Job Duties and Responsibilities

• Respond to 911 or other calls for emergency and non-emergency assistance and in dispatching law enforcement, firefighting, or rescue units.
• Transmit and receive coded and conventional messages.
• Differentiate between routine, priority, and emergency messages, and initiate or follow through on responses as required.
• Communicate details of the situation and location.
• Gather and record information using a dispatch system. Monitor radio channels as assigned.
• Study procedure and code manuals.
• Verify and interpret domestic abuse and restraining orders kept on file, along with warrants, stolen items, and missing person files.
• Notify appropriate support agencies such as emergency social services, public works, parks, and transportation departments.
• Communicate with law, fire and EMS public safety partners daily.
• Communicate with emergency management employees for severe weather awareness.
• Maintain confidentiality.
• Train new Public Safety Telecommunicators as needed.

Qualifications and Requirements:

Minimum Knowledge, Skills, and Abilities Needed

• Requires a high school diploma
• Ability to commit to a 24/7 shift rotation
• Must be available on weekends and nights
• Ability to work mandatory and short-notice overtime
• Type 35 words per minute (wpm)
• Employment is contingent on successfully passing a pre-employment psychological assessment and a thorough background check including fingerprinting.

Preferred Knowledge, Skills, and Abilities Needed

• Previous paid dispatching experience.
• Successful completion of a 9-1-1 certificate program
• Paid job-related experience using a multi-line telephone.
• Previous job-related public safety radio communication experience.
• Strong verbal and written communication skills
• Experience in a fast-paced, multi-tasking environment
• Must be able to report to duty in any weather or other emergency situation as scheduled or required by the supervisor
• Ability to adapt to technology changes

Physical Demands and Work Conditions

• Emergency call center environment with periods of high stress and multi-tasking during emergency situations
• Vision abilities required by this job include close vision, distance vision, and the ability to adjust focus, such as to work on computers. Ability to see colors, shades, and brightness
• Hearing abilities required for general and phone communication, signals, and machine sounds
• Assignments are sedentary, occasionally alternating between sitting, twisting, standing, walking, crouching, and kneeling as required to perform job responsibilities
• Frequent wrist and finger manipulation to complete computer work
• Occasional lifting of 10-20 lbs.
• Equipment used includes computers, phones, and standard office equipment in addition to Emergency…