Designated Coordinator​/Service Manager

Service Manager Position

We are hiring for a Service Manager position in the Twin Cities area within Anoka County. This role involves providing daily support to individuals with significant behavioral needs. Ideal candidates are calm under pressure, experienced in de-escalation techniques, and committed to maintaining a safe, structured, and supportive environment.

Service Managers provide leadership and management to assigned group home operations. It is the responsibility of this individual to ensure the site provides a respectful, inclusive, caring, and supportive environment. This position also functions as a point of contact for families, team members, and individuals served.

An individual who:

• Has a passion for helping others.
• Has management/leadership experience.
• Is comfortable with independent decision making and problem solving.
• Displays the qualities of the company's core values including service excellence, you centered care, nurturing relationships, ownership, value in every voice, and authenticity.

Service Managers get the opportunity to teach House Supervisors and Direct Support Professionals about how to be successful in this field! In this position, employees enjoy a variety of work including management, care and supervision for individuals in our homes, training, as well as administrative work. Service Managers go home every single day knowing not only that they make a difference in individuals lives, but employees lives as well!

Responsibilities include:

• Overseeing assigned programs and ensuring all licensing regulations and requirements are met.
• Reviewing and ensuring individual team meeting paperwork is prepared and accurate. Ensuring maintenance of individual's records and performing routine audits.
• Coordinating with the individuals and their teams to develop person centered approaches to identify what is important for each individual.
• Managing financial resources including general budgets, payroll budgets, program accounts, and petty cash accounts.
• Ensuring the implementation of all health-related directives from health care professionals, ensuring Registered Nurse is kept informed about individual health service delivery and health related incidents.
• Ensuring GERs, Emergency Use of Manual Restraint Forms, Behavior Intervention Reporting Forms, and Serious Injury Reporting Forms are completed according to policy.
• In coordination with Residential Director, evaluating program outcomes and participating in quality improvement projects.
• Acting as a liaison between the company and schools, hospitals, courts, probation officers, guardians, family members, health providers, case managers, and other team members.
• Delivering direct care services and supervision during staffing shortages.

Applicants must:

• Have three to five years of experience in a program that provides direct care or education to vulnerable adults or children.
• Possess a valid driver's license, have access to an insured vehicle, have a clean driving record, and need to pass a DHS background study.
• Have a proven history of developing staff and managers.
• Working knowledge of 245D requirements and standards.
• Exhibit proficiency in all Microsoft office applications to be successful in this position. Therap experience a plus.

Requirements include:

• (1) A baccalaureate degree in a field related to human services, education, or health and one year of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older, or equivalent work experience providing care or education to vulnerable adults or children; OR
• (2) An associate degree in a field related to human services, education, or health and two years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older, or equivalent work experience providing care or education to vulnerable adults or children; OR
• (3) A diploma in a field related to human services, education, or health from an accredited postsecondary institution and three years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older or equivalent work experience providing care or education to vulnerable adults or children; OR
• (4) A minimum of 50 hours of education and training related to human services and disabilities; AND
• Four years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older under the supervision of a staff person who meets the qualifications identified in clauses (1) to (3).

Working conditions include:

• Works in a variety of settings inside or outside the office and at group homes or other company sites.
• Has regular contact with individuals and employees.
• Subject to frequent interruptions,…