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Support & Operations Specialist
Job in
Andrews, Andrews County, Texas, 79714, USA
Listed on 2026-07-16
Listing for:
HCL Technologies Limited
Full Time
position Listed on 2026-07-16
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
HCL Technologies Limited in Andrews, TX seeks a customer‑focused IT support professional to handle incidents, on‑call escalations, and knowledge base maintenance.
You will train freshers, coach analysts, and independently resolve tickets within SLA, ensuring a positive CSAT through First Call Resolution and minimal reopen cases. The role may include performance bonuses and standard benefits according to policy.
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