Call Center Outbound Business Account Representative

Why consider this job opportunity:

• Medical, dental, and vision plans start immediately upon employment
• 401(k) with 100% company match after one year of service, up to 5% of eligible compensation
• Tuition reimbursement up to $5,250 in the first year
• Opportunities for advancement and recognition within a collaborative work environment
• Paid time off including vacation, holiday, and personal/sick days
• Supportive company culture that values diversity and individual contributions

• Follow up with current customers to ensure satisfaction and upsell additional services
• Make outbound calls to potential business customers to present communication packages
• Provide high-level customer service by accurately entering customer data into the Sales Force system
• Utilize product knowledge to assist customers with inquiries and demonstrate the benefits of switching services
• Problem-solve and encourage customer commitments to enhance business relationships

• Proactive approach to customer engagement and problem-solving
• Previous outbound telemarketing experience in a call center is preferred
• Strong communication skills with the ability to direct conversations and close sales
• Minimum of three to six months of related experience and/or training required
• Associate's degree or higher preferred

• Experience in a sales-oriented role with a focus on customer service
• Familiarity with Sales Force or similar CRM systems
• Demonstrated ability to work in a team-oriented environment
• Knowledge of telecommunications products and services
• Previous experience in a fast-paced call center environment

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