Parts Manager

What to Expect in the Role:

• Responsible for Parts Department Customer Satisfaction.
• Negotiates customer complaints to a satisfactory conclusion.
• Develops and implements a marketing plan and operating budget, and regularly submits progress reports to the Store Manager.
• Coordinates activities and cooperates with other departments to best serve the customer and the Company.
• Acquires and maintains adequate and productive staff in Parts Department. Directs activities of each member of the Parts Department.
• Orders parts, issues purchase orders and completes regular parts returns.
• Conducts periodic physical inventory.
• Expedites and ensures accuracy of parts orders for customers and the service department.
• Monitors and controls inventory levels.
• Monitors and controls expenses.
• Promotes and merchandises parts and accessory lines.
• Responsible for shortages and shrinkage in the parts department.

• A Parts Manager must have a good understanding of the Lawn & Garden, Commercial, Turf and Farm industries and the parts needs of these customer groups.
• Must understand how to conduct business in a manner profitable for all departments and the overall Company.
• This position requires leadership, tact and knowledge, in order to achieve the respect and cooperation of customers and fellow employees.
• Must have a high school diploma or equivalent.