Office Manager — Client Engagement & Operations - (On-Site

Join Our Team in Angleton

Are you ready to advance your career with a company that values your contributions and offers a pathway to growth? We’re excited to present an opportunity at our Angleton office as a full-time employee.

Visiting Angels is the nation’s leading provider of non-medical senior home care services. Our mission is to offer compassionate care that enables seniors to live independently in the comfort of their homes. As part of our team, you’ll be making a difference in the lives of families and communities every day.

• Meaningful Work
  : A rewarding job where YOU make a real impact!
• Comprehensive Benefits
  :
  Including Paid Time Off, Dental and Vision Insurance, Flexible Holidays, and a 401(k) plan.
• Growth Opportunities
  :
  Advance within your role and the company.
• Competitive Compensation
  :
  Salary base plus bonus pay.
• Supportive Environment
  :
  We provide the resources you need to succeed.

• Base salary
• Performance bonus
• 401(k) with employer match
• Dental and vision insurance
• Up to 4 weeks PTO + 1 week sick leave
• Schedule flexibility for life’s demands

• Documented 5-level career ladder (L3 - L5)
• Direct access to owner/executive director
• Meaningful work - real impact on clients daily
• Small team - your contributions are visible
• Home care experience actively developed
• Stable, growing two-location operation

This role requires outcome ownership. You will not be directed step-by-step. You will be given clear goals and the authority to achieve them. If this sounds like the right fit, read on.

You will report directly to the Owner/Executive Director.

• Client & Caregiver Relationships (60%)
  • Own client satisfaction from intake through ongoing care
  • Build and maintain trust with clients and their families
  • Serve as primary point of contact for client concerns
  • Conduct care plan reviews and regular client check-ins
  • Manage caregiver-client compatibility and relationships
  • Resolve scheduling conflicts and care disruptions promptly
  • Participate in on-call rotation for after-hours coverage
• Operations & Referral Development (40%)
  • Support referral relationships with hospitals and discharge planners
  • Conduct new caregiver interviews and onboarding coordination
  • Maintain compliance accuracy on authorizations and care plans
  • Oversee scheduling function and shift coverage protocols
  • Coordinate with onboarding manager on compliance timelines
  • Manage CRM accuracy and client/caregiver documentation
  • Identify and elevate operational issues before they become crises

We want you to apply with clear expectations. This role is not remote, it requires physical presence with clients, caregivers, and referral partners. It is not a 9-to-5 with no after-hours responsibility; home care is a 24/7 business and on-call rotation is real. It is not a task-execution role where someone will direct every step. If you thrive when given a goal and the autonomy to achieve it, this role was built for you.

• 3+ years in home care, healthcare, or high-relationship service
• Demonstrated ability to own outcomes, not just complete tasks
• Experience managing client or customer relationships independently
• Comfortable having difficult conversations with clients and families
• Strong written and verbal communication skills
• Proficient in scheduling software and CRM platforms
• Responds to urgent situations with calm and decisive action

• Prior home care agency experience in scheduling, engagement, or compliance
• Familiarity with home health authorization and care plan processes
• Experience building referral relationships with healthcare facilities
• Associate’s or bachelor’s degree in healthcare, business, or related field
• Experience supporting or leading a small administrative team