Retail Assistant Store Manager

Overview

Retail Assistant Store Manager position with a base hourly wage plus eligible commissions and bonuses. Pay range: $13.00 to $17.00 per hour. We offer a commission structure paid for each transaction processed and other benefits.

We are seeking an Assistant Store Manager with a minimum of six (6+) months of management/3rd key experience. The Assistant Store Manager is accountable for day-to-day store operations, promoting a positive and productive environment, partnering with the Store Manager to lead and develop staff, recruit and retain talent, maximize financial goals, and manage customer relations/satisfaction. The role supports a customer-centric environment and collaborates with the Store Manager to analyze store financial statements and meet financial goals.

• Facilitate a customer-centric environment by engaging customers professionally and addressing issues promptly.
• Monitor and assist in the training of Pawnbrokers to meet First Cash standards.
• Recruit top talent through company-prescribed channels.
• Open and close the store, manage cash drawers and merchandise, and protect assets.
• Maintain asset protection through inventory control, safety procedures, documentation, and securing loans.
• Administer store processes including inventory, loan management, merchandising, store systems, and reporting.
• Evaluate store financial statements and drive profitability through communication and goal setting.
• Ensure operating standards meet First Cash standards.
• Monitor loan qualification and buying processes for value and integrity of loans issued.
• Complete assigned tasks and training for self-development as requested.
• Communicate clearly with employees to align with the store’s mission and profit objectives.
• Remain up-to-date on product knowledge and act as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

• Willing and able to perform duties for extended periods (standing, walking, lifting up to 50 pounds).
• Demonstrated ability to supervise others and work with firearms and become firearms certified (as applicable).
• Ability to work across multiple locations as business needs dictate; flexible retail schedule including weekends and holidays.
• Assistant Store Managers will work 40+ hours per week; hours are not guaranteed.
• Computer literate with ability to operate POS systems and standard office machines; strong multitasking and organizational skills.
• Cash handling experience; strong work ethic and business sense; ability to work independently with minimal supervision.
• Minimum Age: 18 years;
  High School Diploma, GED, or equivalent experience.
• Bilingual applicants are encouraged to apply.

• Commission incentive: 2-8% of gross profit based on personal performance; details provided during interview. Earned Wage Access available as a benefit (restrictions may apply).
• Comprehensive benefits:
  Medical, Dental, Vision, Life, and other voluntary options (eligibility required).
• Vacation: 1 week after 6 months; 2 weeks after 1 year; 3 weeks after 5 years (adjusted for state/local requirements).
• Sick/PERSONAL: 8 hours after 6 months, 16 hours annually after year 1 (years 2-5), 24 hours after year 5.
• Employee discounts from first day; tuition reimbursement up to $2,000 per year for full-time employees.
• Access to over 10,000 discounts and First Cash Perks; automatic enrollment in 401(k) after 6 months.
• Access to Pet Insurance program.

Payrates will not be below applicable local minimum wage requirements. First Cash Holdings, Inc. is an Equal Opportunity Employer (EEO). By applying, you agree to potential contacts from the First Cash Talent Acquisition Team. The company may require binding arbitration for disputes. Arbitration and legal notices do not alter your rights under applicable law. For questions, please review First Cash privacy policy.