Toll Supervisor

Job Title

Responsible for traffic management at assigned toll plazas to ensure efficient flow of traffic.

• Directly reports to the Toll Operations Assistant Area Manager.

• Works directly with other Toll Operations staff and Supervisors from other departments within ITRCC.

• General:

o Performs all tasks safely, complies with all internal and external safety requirements, supports ITRCC's safety culture, attends all safety training, and completes all compliance trainings as required by ITRCC.

o Upholds ITRCC's core values:
Community, Actions, Reliability, Excellence and Safety (CARES).

• Level 1 (including General):

o Manage Traffic Management/Customer Service/Roadside Toll Collection System.

o Manager Plaza Operations (Master Fund Verifications, Breaks, Gate Replacements, Trouble Tickets, etc).

o Perform administrative Tasks (Scheduling, Payroll, Training and Development, Safety Compliance, Recaps, weekly and monthly reporting, etc.)

o Use Communications - Written and Verbal, Radio Usage, Cross-Department Reporting.

o Interact with customers professionally and efficiently.

o Utilize company vehicles and assist in maintenance schedule and regular inspections of vehicle conditions.

o Perform general office housekeeping.

o Ensuring the safety of all toll collectors.

o Ensure plaza configurations are accurate at all times and performs and logs routine plaza checks.

o Monitor transactions and payment types via Remote Console.

o Serve as liaison between the TMC and field to report disabled vehicles and/or incidents.

o Observe for safety issues

• High school diploma/ GED

• Must have proven organization skills.

• Must possess effective communication skills both written and orally.

• Must possess the knowledge and skill necessary to effectively perform on the job training for new hires.

• Knowledge and experience in Microsoft Word, Excel, and Outlook

• Ability to apply company policies in a consistent manner with the best interest of the company in mind.

• Must possess the ability to manage in a fast-paced high stress environment while providing a high level of customer focus.

• Must be able to lift and carry weights up to 50 lbs. along with other physical duties involving pushing, pulling and lifting.

• Must possess and maintain a valid driver's license.

• This position requires: (Frequent est. 5 hrs per shift)

Heavy:
Standing, Walking and Sitting

Heavy:
Talking and Hearing

Medium Physical Effort

Heavy Computer usage

Working area is inside and outside.

Heavy phone and radio usage.

Travel time required may be up to 10%

3:00 PM - 11:00 PM