Sales Account Manager

ESSENTIAL FUNCTIONS / RESPONSIBILITIES:

• Manage existing customer accounts.
• Follow up on quotations and manage the sales funnel for assigned accounts.
• Identify opportunities to increase wallet share with existing customers.
• Maintain strong customer relationships by addressing customer concerns, escalating as needed, and ensuring customer service excellence.
• Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
• Identifies and works to remove obstacles which prevent quotes from being closed as wins.
• Work with various company departments to facilitate organic growth opportunities and optimize cost-to-price competitiveness.
• Ensure customer expectations are met and voice of customer (VOC) is heard within the organization.
• Work with customer care team on account development and overall customer satisfaction.
• Forecast orders/sales monthly using CRM and other tools.
• Documents activity using CRM (D365) on a daily and ongoing basis.
• Forecasts account opportunity potential using the CRM.
• Coordinate with production departments to resolve issues, provide customer support, and provide necessary follow-up in a timely manner.
• Keep management informed of information collected regarding competition, pricing, problems, etc.
• Travel as necessary support customers, strategy meetings, and/or trade or technical conferences. Estimated travel of 10%.
• Attends trade shows to represent the organization and/or to perform market research.