Service Operations Manager

Lead operational excellence at a top Quebec firm as a Service Operations Manager based in Anjou. Utilize your managerial experience to enhance service quality and team coordination.

This pivotal full-time position focuses on managing daily operations and ensuring a seamless flow between dispatch staff and technicians across Quebec. Ideal for a bilingual leader with experience in complex service environments, you will directly impact organizational performance while collaborating with executive management for strategic improvements and client satisfaction.

Key Responsibilities:

• Supervise and coach the dispatch team daily

• Ensure synergy between office dispatch and field technicians

• Handle strategic escalations from clients and partners

• Manage operational emergencies with high responsiveness

• Validate commercial and technical documentation thoroughly

Requirements:

• Proven managerial experience in operations or dispatch

• Bilingual in French and English, spoken and written

• High stress tolerance and strong interpersonal skills

• Organizational skills with integrated management systems

• Commitment to a full-time on-site schedule in Anjou

Bring your expertise in service management to ensure top-quality operations for clients in a cutting-edge industry.
#J-18808-Ljbffr