Service Operations Manager

Lead daily operations as a Service Operations Manager for a top Quebec company in Anjou. This on-site role emphasizes operational management, team coaching, and high-quality service delivery.

In this crucial position, you will manage a skilled team to coordinate service calls effectively and maintain the organization’s operational excellence. The ideal candidate should have strong managerial experience in a high-volume service environment and be well-versed in the biomedical or scientific sectors.

Your role will directly influence the quality and performance of services delivered to clients across Quebec.

Key Responsibilities:

• Supervise and coach internal dispatch coordination teams

• Ensure synergy between office staff and field technicians

• Act as primary escalation point for complex requests

• Manage operational emergencies with high responsiveness

• Review and validate service quotes and contracts

Requirements:

• Proven managerial experience in operations or dispatch supervision

• Bilingual in French and English, both written and spoken

• High stress tolerance and conflict resolution skills

• Mastery of integrated management systems, SAP B1 preferred

• Willingness to work full-time on-site in Anjou

Embrace the chance to enhance operations and quality in this pivotal Service Operations Manager role.
#J-18808-Ljbffr