Service Field Executive

• Bachelor degree in engineering, Business Administration or related discipline
• Minimum 8 years experience in Field Service operations and team management
• Excellent oral and written communication skills in English or/and German
• Advanced user of CRM and MS Office applications
• Analytical skills and a structured way of working
• Management & leadership skills Ability to work and contribute effectively in teams
• After Sales product and service process knowledge
• Tools & diagnostics knowledge
• Industry know-how
• Labor safety & health know-how
• Commercial & administrative know-how
• Good planning and organization skills and ability to manage multiple projects with tight timelines
• Very good analytical thinking, result-oriented and planning & reporting capabilities
• Flexible for traveling
• Self-starter, work under pressure, good interpersonal skills, ability to exceed goals, has self-initiative
• For male candidates, military service should be completed
• Living in Ankara

Responsibilities

• Leading & steering today's service teams
• Conduct personal evaluation meetings with Regional Service Teams multiple times a year, addressing performance and development
• Ensure regular on-site visits , providing support and assessing technical and disciplinary aspects
• Oversee training for new empoyees and ensure all technicians are informed about special installations
• Manage safety protocols, including toolbox meetings, workspace inspections, and handling organizational escalations
• Monitor and optimize technician capacities, addressing maintenance completion, accidents, and productivity
• Organizing and planning the future workforce
• Assess workforce needs, including recognizing the need for new technicians, reviewing team resources and skills, and selecting/hiring new staff
• Manage workforce dynamics by addressing technician absence, requesting relevant trainings, and providing career guidance for professional development
• Fostering collaboration & knowledge exchange
• Facilitate cooperation between dispatching and technicians
• Organize & supervise cooperation between technicians (Service) and Sales, Projects & Solutions, Technical Management & Enablement (Regional meetings)
• Translate customer needs into organizational, technical, or administrative solutions, delivering both ad hoc and contractual services with the service team
• Collaborate with Contract Management, identifying and supporting sales opportunities, negotiating repair quotes, and conducting review meetings with regional customers
• Sales Activities in After Sales
• Visit customers to discuss and adjust repair quotes, assisting technicians in complex repair situations and making decisions on approach
• Prepare arguments for negotiations on repair offers, aligning with relevant teams for support
• Process outstanding invoices and handle After Sales complaints, analyze situations and resolve dispatching complaints
• Analyze competitors and take countermeasures, visit key customers during open tenders and potential truck sales