Motor Carrier Administrative Support Assistant

Join the Iowa Department of Transportation (Use the "Apply for this Job" box below). supporting the Motor Carrier Services Team as an Administrative Support Assistant 3. The dedicated employees provide professional, high‑quality customer service to meet our customers' needs. This position focuses on addressing the customer service requirements of the Office of Motor Carrier Services.

The Motor Carrier Services team oversees eight key program areas, including:

• International Fuel Tax Agreement (IFTA)
• International Registration Plan (IRP)
• Unified Carrier Registration (UCR)
• Intrastate Authority
• Transportation Network Companies (TNC)
• Transit Fuel
• Titling of commercial vehicles
• Oversize/Overweight Permitting

Iowa DOT’s Mission is “Making Lives Better Through Transportation.” This position will demonstrate actions and behaviors guided by the DOT’s five CORE values:
Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception.

Shift: Monday to Friday, 8:00 am – 4:30 pm, 40 hours per week

Location:

Customer Service Bureau, Motor Vehicle Division, Ankeny, Iowa 50021

• Ability to review applications for accuracy based on established laws, rules, and procedures
• Solid data entry and computer skills
• Strong verbal and written communication skills. Experience communicating clearly and concisely with customers in person and through phone, emails, and business letters.

• Reviewing and processing applications and change requests for the eight Motor Carrier programs.
• Researching, reviewing, analyzing, and understanding complex state administrative rules, state and federal statutes, and regulations to determine required action.
• Compiling, creating, and maintaining records and completing reports.
• Communicating with internal and external customers to provide polite, quality, professional customer service via correspondence, in person, and over the phone.

• Competitive pay and benefits package including health, dental, flexible spending, and life insurance
• Insurance benefits start the first month following 30 days of employment and costs can be reviewed here.
• Opportunities for professional growth and development
• Paid time off effective immediately – biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year.
• Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match
• Optional 401A plan with employer contributions
• Employee Discount Programs from a variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial).

The Iowa Department of Transportation is an equal‑opportunity employer. If you require a reasonable accommodation in completing any screening, interviewing, pre‑employment testing, or otherwise participating in the selection process, please direct your request to the AA/EEO Officer at aa-eeo. Reasonable accommodation such as interpreter, translator, written materials, modified equipment/devices, ADA access, etc. This does not include scheduling needs.

The State of Iowa participates in E‑Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E‑Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization.

For more information, please visit www.e‑verify.gov.

• Two years of full‑time work experience in general office, clerical, data entry/processing, or related work.
• A total of two years of education and/or full‑time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full‑time experience.
• Current, continuous experience in the state executive branch that includes six months of full‑time work as an Administrative Support Assistant 2 or eighteen months of full‑time work as an Administrative Support Assistant 1.