Float Clinic Receptionist - Ankeny Clinic

Employment Type:

Full time
Shift: Day Shift

Position:
Receptionist. Under direct supervision, the Receptionist is responsible for performing various administrative duties related to the patient intake process and general clinic tasks.
This position floats between other front desks
.

• Perform patient check-in and complete necessary paperwork to ensure an efficient and compliant admitting process.
• Answer phone calls and direct them appropriately.
• Schedule appointments following office guidelines.
• Obtain accurate patient and insurance information and collect co-pays and deductible amounts.
• Copy and scan patient documents (e.g., , referrals, insurance cards) into the appropriate location in the electronic medical record.
• Prepare patient charts for appointments, ensuring all information is complete.
• Manage patient check-out duties, including pricing services, collecting payments, and scheduling follow-up appointments.
• Assist with filing and retrieving registration documentation in electronic medical records.
• Confirm next-day appointments, providing necessary documentation details and time-of-service payment information.
• Follow up on missed appointments and send related communications.
• Perform other duties as assigned by management.

• Language Ability – Ability to read and interpret business documents and professional materials, write reports, business correspondence, and manuals, and present information to various audiences.
• Math Ability – Ability to perform basic arithmetic operations and calculate rates, ratios, and percentages.
• Reasoning Ability – Ability to solve practical problems and interpret instructions from various formats.
• Computer Skills – Proficiency in Microsoft Office Suite, internet navigation, database management, spreadsheets, and graphic presentation software.

• High School Diploma or GED.
• Must be at least 16 years of age.

• Basic Life Support (BLS) for Healthcare Providers certification, or to be obtained within three months of hire.
• Completion of Mandatory Reporter abuse training specific to the population served within three months of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.