Automotive Service Advisor

Job Description

The Automotive Service Advisor, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highly motivated team environment, and working closely with the Service Team to improve their performance through hands‑on presence in the store by efficiently developing team members, executing store processes, while ensuring that we continue to provide an industry leading customer experience.

• Directly work with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Create a highly motivated team environment/climate.
• Supervise technicians and service personnel, plan and schedule their duties, assign work, and follow up on completion of assignments.
• Coach service department teammates on all operational issues.
• Evaluate performance and productivity of all service department personnel.
• Manage parts inventory and outside purchases, as well as update and restock all in‑house parts when needed.
• Ensure store safety, including the use of and maintenance of safety equipment.
• Ensure equipment/hardware layout and positioning within the service department.
• Supervise shop area, equipment and teammates for compliance with company safety procedures.
• Ensure that proper inspections are being conducted.

• Outstanding leadership and store management skills.
• Ability to work in a fast‑paced work environment.
• Highly organized and detail‑oriented, with the ability to mentor others in a manner that ensures efficiency.
• Excellent verbal and written communication.
• Ability to develop professional relationships with customers and team members.
• Minimum of 2 years’ experience in a Service Advisor/Writer role.
• Proven track record of exceeding business objectives.
• Ability to work efficiently both individually and as part of a team.
• Solid knowledge of basic OSHA laws.
• Valid driver’s license.

Annual salary: $35,000–$60,000.

Medical, Dental, Vision, Life Insurance, 401(k) Retirement Plan, Employer Paid Short‑and Long‑Term Disability Insurance, Paid Time Off (Vacation/Personal), Paid Bereavement, and Paid Holidays.

All information will be kept confidential according to EEO guidelines.