Collector - Inbound

Linde Gas & Equipment Inc. Collector – Inbound (Ankeny, IA, United States)

Responsibilities:

• Answer inbound phone calls from internal and external customers.
• Process payments and make credit release decisions following procedures as stated in The Linde way.
• Refer customer disputes to field personnel for final resolution.
• Create payment arrangements on delinquent accounts.
• Perform outbound collections calls in support of credit release procedures.
• Escalate customer disputes and collections situations as necessary.
• Assist the team in meeting inbound service level standards.

Qualifications:

• High School diploma / GED required.
• More than two (2+) years of Credit & Collections experience.
• Experience handling inbound calls in a fast‑paced environment.
• Computer experience in Word and Excel.
• Excellent customer service skills and effective verbal communication skills.
• Ability to work successfully in a team environment.

Pay Range: $18.57 - $27.24

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression or any other reason prohibited by applicable law.