Consumer Services Rep - BT Ankeny

Consumer Services Representative

The Consumer Services Representative (CSR) is a front-line banking professional who interacts with customers, verifying their identification, processing deposits and withdrawals, and facilitating various financial transactions. A CSR informs customers of products and services that may meet their financial needs and of any promotions or events. Additional duties for this position may include answering phones, processing returned mail, issuing debit/gift cards and resolving customer issues.

This position must be able to work every other Saturday morning and be flexible regarding hours.

Primary Functions and/or Responsibilities:

• Processes customer transactions and requests, including but not limited to: deposits, withdrawals, check cashing, payments, safe box entries, address changes, debit and gift card requests
• Balances cash drawer and abides by established cash limit
• Opens and secures bank premises at closing according to established procedures
• Balances branch teller statements
• Counts and balances vault and cash drawers accurately
• Processes daily and monthly reconcilements
• Follows banks policies and procedures as it relates to Audit Controls
• Assists with the training of new employees
• Follows the Customer Service Excellence Agreement and Sales Ethics Roadmap
• Updates customer demographic information on Core System
• Identifies customer needs and utilizes product knowledge to recommend solutions
• Answers incoming calls and responds to emails promptly
• Attends and actively participates in training/committees
• Performs other duties as assigned

Education and/or

Experience:

• High school diploma or equivalent
• Previous banking or customer service experience preferred
• Cash handling experience preferred

Specific Skills, Knowledge & Abilities:

• Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
• Strong attention to detail
• Data entry - speed and accuracy
• Strong math skills
• Cash handling experience
• Strong customer service skills
• Analytical and problem solving skills
• Strong organizational and planning skills
• Ability to multi-task
• Excellent communication skills (written and/or oral)
• Excellent listening and interpersonal skills

Part-time position:
Averaging 36-38 hours per week

Work Schedule:

Hours vary between 7:30 a.m. to 5:45 p.m. Monday – Friday and every Saturday from 8:30 a.m. to 12:30 p.m.

Hiring Salary Range: $17.75 - $20.50

Hybrid Eligibility:
Position will be onsite.

Equal Opportunity Employer

Protected Veterans and Individual With Disability