Problem Resolution Specialist - Customer Insights Job Ankeny area,Iowa USA,Customer Service/HelpDesk

Problem Resolution Specialist
- Customer Insights

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before!

Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

John Deere is an equal opportunity employer, including disabled & veterans.

Primary

Location:

United States (US) - Iowa
- Ankeny Function:
Customer Experience (CA)

Responsibilities

As a Problem Resolution Specialist
- Customer Insights for JD Des Moines Works located in Ankeny, Iowa, you will:

Participate in cross-functional teams (Order Fulfillment Process and Customer Support Process) internally and externally, providing information and identifying Product Support's concerns and issues for the team.

Analyze and synthesize data from multiple sources, including:
Warranty claims, Customer contact cases (CCMS), Customer survey responses, Pre-Delivery Inspection (PDI) reports, Machine Data, Parts sales trends and field feedback to identify emerging patterns and prioritize issues

Drive Tech utilization activities through data mining and AI for machine usage to identify trends of usage

May serve as a resource for other Product Support Representatives, Quality Improvement Teams, etc.

Champion of Solution authoring, maintenance, and driving improvements with diagnostics

VISA Sponsorship is NOT available for this position

What Skills You Need

• Adaptability to use new tools to drive efficiency and accuracy in all areas of your work
• Ability to build cross-functional relationships
• Demonstrated ability to use data and analytics to drive decisions, prioritize work, and influence outcomes
• Strong problem solving, critical thinking, and root cause analysis skills
• Effective communication and collaboration skills, with the ability to balance multiple stakeholders and competing priorities

What Makes You Stand Out

• Experience working directly with dealers, customers, or field teams in a product support or technical role.
• Familiarity with structured problem resolution processes and cross functional corrective action workflows.
• Knowledge of (CCMS, NCCA-Advance, EDL (Enterprise Data Lakes), Power BI

Education

Ideally you will have a degree or equivalent related work experience in the following:

Bachelor's Degree in Business, Agriculture, Engineering, or equivalent work experience

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

Flexible work arrangements
Highly competitive base pay
Savings & Retirement benefits (401K and Defined Contribution)
Healthcare benefits with a generous company contribution in the Health Savings Account
Adoption assistance
Employee Assistance Programs
Tuition assistance
Fitness subsidies and on-site gyms at specific Deere locations
Charitable contribution match
Employee Purchase Plan & numerous discount programs for personal use
Vacation and Holiday Pay

$77,628.00 - $ + Benefits

Must be 18 years of age or older to apply