Member Team Lead

Position Summary

Assists management with the supervision of associates in the assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, and providing direction and guidance on member service approaches and techniques. Ensures member complaints and issues are resolved according to company guidelines and company policies, supports the Open Door Policy, and participates in recruiting, hiring, scheduling, coaching, and evaluating associates.

Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members, processes memberships, upgrades, and credit accounts, encourages membership renewals, participates in sales and marketing events, completes marketing recaps, and promotes the value of Sam’s Club products and services.

Provides and ensures member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, locating merchandise, providing guidance and support regarding self‑service technology, assisting with transactions utilizing registers or self‑checkout areas, and ensuring club pick‑up orders are filled. Oversees the assigned area by handling claims and returns, zoning, arranging and organizing merchandise, identifying shrink and damages, and maintaining cart availability.

Assists members with transporting items using cart retrieval equipment and maintains parking lot cleanliness.

Completes accounting records, files transactions, and maintains documentation following accounting office procedures. Provides funds for register operation, creates and interprets financial analysis reports, assists with accounting‑related investigations, prepares daily deposits, oversees cash fund transfers, investigates overages and shortages, and maintains confidentiality and accuracy of financial and personal information.

Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and partners. Analyzes information from multiple sources, monitors progress, identifies improvement opportunities, and implements action plans. Promotes and supports compliance with company policies, procedures, and ethical standards by explaining, guiding, and modeling how to apply them. Assists management in correcting ethical and compliance issues and leads teams using shared resources, information, and tools to meet timelines and quality standards.

Embraces differences, builds strong relationships, and communicates with impact, energy, and positivity. Mentors others, recognizes contributions, and models integrity. Serves customers and members by putting the customer first, making decisions based on reliable information, balancing short‑ and long‑term priorities, and delivering results.

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO/PPTO can be used for vacation, sick leave, holidays, or other purposes depending on job classification and length of employment. Benefits meet or exceed paid sick leave laws where applicable.
• Other benefits include short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates. Tuition, books, and fees are paid for by Walmart.

The hourly wage range for this position is $20.00 to $28.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation may include premiums ranging from $0.35 per hour to $3.00 per hour based on schedule, facility, season, or specific work performed.

• 6 months retail experience including operating front‑end equipment (e.g., cash register) and 6 months customer service experience.
• Must be 18 years of age or older.

• Leading a front‑end team and supervising experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Primary

Location:

4625 Se Delaware Avenue, Ankeny, IA 50021‑0000, United States.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.