Member of Client Operations, Fiat; ACH Operations

At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto.

Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the first federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings.

The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York;
Porto, Portugal;
Singapore; and Sioux Falls, South Dakota. Learn more at , on X @Anchorage, and on Linked In.

As a Member of Client Operations, Fiat (ACH Operations) you are responsible for supporting the day-to-day processing and reconciliation of client cash movements. In this role, you ensure an excellent operational experience by reviewing client transactions in a timely and accurate manner. You will become intimately familiar with the operations of our clients and their use of our platform. You will have a full understanding of our fiat operations, as well as the regulatory and operational considerations of each step.

You will work closely with your Client Operations teammates to ensure processes and procedures are developed and continuously refined.

• Service institutional clients by managing operational tasks, developing and executing operational processes in support of our clients needs, and performing transaction reviews and approvals.
• Execute and monitor the daily processing of client cash deposits, withdrawals, and transfers, primarily via ACH.
• Perform timely and accurate reconciliation of cash accounts.
• Investigate and resolve operational inquiries and issues related to cash transactions.
• Ensure all processes adhere to established procedures and internal controls.
• Maintain a strong understanding of relevant regulations, including Reg E and Dodd-Frank rules.
• Collaborate with cross-functional teams, including Client Experience, Sales, Compliance, and Product, to develop operational solutions to complex client requests.

• Experience supporting operational needs of institutional clients in a financial services setting, with a familiarity with US Anti-Money Laundering (“AML”) requirements.
• Maintain an understanding of traditional financial services, products and strategies as required to provide support to Anchorage clients and the goals they have to implement their own strategies.
• Capable of navigating and learning various systems and tools such as Salesforce, JIRA, Looker.
• Ability to execute the end-to-end processing of fiat operations for institutional clients. This includes receiving, verifying, and reviewing ACH operations accurately and in a timely manner.

• Demonstrate a keen ability to adapt and learn quickly as business strategies evolve and new products and tasks are introduced.
• Collaborate with others to create internal presentations, reporting, and/or participate in projects to enhance internal processes, or contribute to the development of new tasks.
• Contribute to delivery of day-to-day results on core tasks with some direction.
• Identify and elevate risks to the organization and to clients to management.

• Ability to learn the strategy of Anchorage to support its successful implementation through operational excellence.

• With guidance, ability to engage with other team members, communicate the status of work and share information that impacts other colleagues, manager, and team managers or leads.
• Contribute to discussions within the team to improve processes and productivity, and thoughtfully convey information and insights with impact when working with other teams to address project & issues.
• Communicate with internal counter parties in a clear, articulate, and solution-oriented…