Revenue Service Specialist

Revenue Service Specialist 1

The Iowa Department of Revenue’s Alcohol & Tax Compliance Division is seeking a Revenue Service Specialist 1 to join the Alcohol Licensing team. The Compliance Division oversees all facets of tax processing, issuances of business permits, and alcohol regulation throughout the state. From the receipt of individual and business tax returns and payments, audits and collections, to routine compliance inspections and regulatory verification of alcohol-licensed establishments, this division is tasked with upholding, enforcing and educating taxpayers and licensees on Iowa’s laws and regulations.

In this position you will:

• Receive documents electronically and manually for processing. Prepare source data for entry into proprietary state systems by reviewing forms for accuracy and deficiencies
• Process business license applications for accounts and issues licenses, certificates, and permits following department procedures. Handle confidential information, and make decisions based on strong understanding of license requirements and agency systems
• Develop intermediate knowledge and skills to interpret Iowa Code and Rules applicable to Iowa Alcohol laws
• Answers help line and assists with questions regarding Iowa alcohol laws and other licensing-related questions and escalating more complex inquiries to a Revenue Service Specialist 2 or 3, or to the appropriate Department of Revenue contact
• Display a high level of initiative, effort, attention to detail and commitment by completing assignments efficiently with minimal supervision
• Determine the level of technical or system assistance needed and take appropriate steps to resolve issues and relaying more complex issues to the Revenue Service Specialist 3

Preference will be given to candidates with the following:

• Experience responding to and resolving customer inquiries by phone, email, and in person
• Knowledge of business, accounting, and generalized office practices
• Prior experience utilizing Microsoft Office, Google software, and Salesforce

• Customer Service – Principles and processes for providing customer services, including customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Clerical Procedures – Word processing, managing files and records, designing forms, and other office procedures and terminology

The Iowa Department of Revenue is a well-respected employer. We are focused on providing excellent customer service, while offering a wonderful team atmosphere, work-life balance, free parking, and casual attire. We offer a flexible working environment and opportunities to work from home with the ability to work from anywhere in the State of Iowa as long as it is your primary residence.

We have a great total compensation package for all of our full-time employees, including:

• Iowa Public Employees' Retirement System (IPERS)
• Retirement Investors Club (RIC)
• Flexible Working Environment
  - Work from Home Opportunities
• Health, Dental and Vision Insurance
• Vacation Leave
• Sick Leave
• Paid Holidays (9 days/year)
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability Insurance

The mission of the Iowa Department of Revenue is to serve Iowans through the responsible collection and generation of revenue to support the public good. If you’re looking for a career with an organization that values its employees and customers, you’ve come to the right place.

Applicants must live within the State of Iowa to qualify for this position.

A background check, including a criminal history check, fingerprint and Iowa tax filing check, will be conducted on the final candidate.

Effective July 1st, 2025, all Department of Revenue staff and their household will not be able to play any Iowa Lottery games.

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required…