Revenue Service Specialist

Revenue Service Specialist 3

The Iowa Department of Revenue's Alcohol & Tax Compliance Division is seeking a Revenue Service Specialist 3 to join the Alcohol Licensing team. The Compliance Division oversees all facets of tax processing, issuances of business permits, and alcohol regulation throughout the state. From the receipt of individual and business tax returns and payments, audits and collections, to routine compliance inspections and regulatory verification of alcohol-licensed establishments, this division is tasked with upholding, enforcing and educating taxpayers and licensees on Iowa's laws and regulations.

In this position you will:

• Instruct licensing specialists on day to day work duties, answer alcohol licensing questions related to work duties, and serve as the first line of reporting for all license application questions, complaints, and escalations by licensees and other interested parties
• Distribute and balance the workload between the licensing specialists and checking work for accuracy. Responsible for all new hire training and facilitation of job duties
• Provide feedback to the Public Service Manager and Bureau Chief of the department on employee performance along with suggestions on selection of personnel for certain assignments/tasks and hiring
• Develop and update statistics on licensing unit performance and trends specific to alcohol licensing. Prepare technical reports on alcohol licensing and public informational materials for professional organizations, local and state government officials, and the public
• Provide advanced planning in the development of licensing unit/program plans and procedures. This includes updating all the different work processes and procedures and the work duties manual
• Develop extensive knowledge and skills to interpret Iowa Code and Rules applicable to Iowa Alcohol laws
• Provide subject matter expertise to local authorities and licensees on the state law, policy, and specific issues related to the complex process of alcohol licensing within the state. Coordinate in collaboration with the various departments within the Iowa Department of Revenue, local authorities and insurance carriers. Present and attend meetings and conferences on behalf of the alcohol licensing department

Preference will be given to candidates with experience in the following:

• Demonstrated ability to resolve escalated and complex questions and concerns
• Ability to make decisions with minimal to no supervision
• Experience with analysis and reporting of business, financial and tax information
• Experience instructing employees, answering questions, distributing and balancing the workload, and checking work
• Experience identifying training and development needs to formulate training programs

Job Specific

Competencies:

• Customer Service - Principles and processes for providing customer services, including customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Clerical Procedures – Word processing, managing files and records, designing forms, and other office procedures and terminology
• Complex Problem Solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions

Employer Highlights:

The Iowa Department of Revenue is a well-respected employer. We are focused on providing excellent customer service, while offering a wonderful team atmosphere, work-life balance, free parking, and casual attire. We have a great total compensation package for all of our full-time employees, including:

• Iowa Public Employees' Retirement System (IPERS)
• Retirement Investors Club (RIC)
• Flexible Working Environment
  - Work from Home Opportunities
• Health, Dental and Vision Insurance
• Vacation Leave
• Sick Leave
• Paid Holidays (9 days/year)
• Flexible Spending Accounts
• Life Insurance
• Long-Term…