Engagement Specialist - IKC - Des Moines

Overview

Posting Date 02/04/2026

Engagement Specialist (with Care Coordination Responsibilities) – At DaVita IKC, engagement is everything. As an Engagement Specialist
, you'll be the first point of contact for patients onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. This role is ideal for someone organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey.

Please note:

In this role, you will be responsible for both Care Coordinator and Engagement Specialist duties.

Location:

625 N Ankeny Blvd, Ankeny, Iowa, , United States of America

• Full-Time, Monday-Friday schedule
• Daily start time flexible between 7:00-8:00 AM
• Mountain Time Zone Preferred
• No nights/weekends
• Home workspace must include a quiet, private space with high-speed internet

Engagement Specialist Responsibilities

• Facilitate CHE completion in nephrology offices, dialysis clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
• Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in person
• Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate
• Maintain accurate documentation and communicate patient updates to the care team
• Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement
• Organize outreach efforts by urgency and importance to maximize patient impact

Care Coordinator Responsibilities

(May represent up to half of total role responsibilities)

• Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
• Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
• Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed
• Assist the clinical team with moving patients through the continuum of care by completing tasks as directed
• Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs
• Communicate directly with patients in a timely and professional manner
• Maintain accurate, complete, and confidential documentation
• Demonstrate exceptional two-way communication, both oral and written
• Act in alignment with DaVita's mission and values to deliver high-quality patient care

• High School Diploma or GED required;
  Associate's or Bachelor's Degree preferred
• 2+ years professional experience in customer service, patient-facing, or telephonic outreach roles preferred
• Prior healthcare experience preferred
• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Strong verbal and written communication skills, active listening, and motivational engagement techniques
• Highly organized, with excellent time management and follow-through
• Ability to work both autonomously and collaboratively with care team members
• Home workspace must provide a quiet, private environment with reliable high-speed internet

Why You'll Love Working Here:

Directly impact patient care and engagement for complex chronic conditions

Be part of a mission-driven, collaborative care team

Flexible hybrid schedule with opportunities for professional growth

Supportive environment that values innovation, communication, and patient-centered care

Join our team and help patients navigate their care journey

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling, Headspace, backup child and elder care, maternity/paternity leave and more
• Professional development: DaVita offers programs to help strong performers grow, including on-demand virtual leadership and development courses through Star Learning

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EEO Notice: At DaVita, we strive to be a community-first and a company-second. We are an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Colorado Residents:
Please do not respond to any questions in this initial application that may seek age-identifying…