Supervisor-Revenue Cycle Management

The Revenue Cycle Management Supervisor will supervise and lead a team of Billing Specialists and ensure that the goals and metrics set by the department are followed while still providing high quality work and customer service. The Medical Billing Supervisor will also serve as an expert on billing procedures and policies. Previous experience leading a small team is required.
This is a hybrid role; candidates must live in Iowa.

• Supervise day to day activities of Revenue Cycle Team members at Ankeny office
• Lead, develop and train new employees for onboarding and acts as a resource for Revenue Cycle Team
• Provide leadership structure to leads and will be their direct report
• Complete weekly timecards for Revenue Cycle Team
• Perform interviews for new Revenue Cycle Team members
• Work effectively interdepartmentally as liaison between Revenue Cycle team and other departments
• Monitor and update SOP’s for the department on as needed basis
• Conduct monthly 1:1’s with leads and team members
• Post accounts receivable payments per agency remittance advices
• Resolve valid or authorized adjustments with balancing entries in order to reconcile A/R payments
• Validate accuracy of system posted A/R payments
• Back up claims denial team as needed
• Review quality assurance of all referrals or updated clients from assigned state or local agencies
• Make outbound & inbound calls, emails to assigned state or local agencies with the purpose of securing correct information regarding new referrals, updated clients, and billings

• High school diploma or equivalent
• 2+ years' work-related experience in healthcare related field, i.e., healthcare billing institutional and professional claims, patient registration, and/or patient access, or equivalent experience
• Previous experience supervising small team
• Demonstrated success in healthcare accounts receivable experience
• Strong oral and written communication skills
• Strong ability to work with team members across multiple departments
• Intermediate computer skills, including Microsoft Outlook, Word, and Excel
• Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required – Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits
• Must have a quiet workspace that is free from distraction

• Associate’s or Bachelor’s or current pursuit of Associate’s or Bachelor’s degree in healthcare administration, medical administrative assistance, or healthcare finance
• AAHAM certification
• Previous experience with electronic claims, such as electronic 835/837 claim and remit files, Zirmed, and/or secure payer web portals
• Previous experience training team members in Healthcare Revenue Cycle best practices in the following areas: billing; claims rejections; denials and appeals

• Repetitive motions that include the wrists, hands and/or fingers
• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
• Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus