Computer Support Associate - Infrastructure

Overview

Computer Support Associate I - Infrastructure

24 months (can extend)

1st shift (roughly 7:30 - 4; flexible).

Must be able to lift 25-30 lbs to move equipment around.

Onsite position — 40 hours/week.

No driving of company's equipment - at most local and potentially a trip to Madison, WI once a year

• Focus on break fix for hardware/software and ensuring customer satisfaction
• Working and collaborating in a team environment to solve problems and work on projects
• Good communication and ability/desire to learn
• Manager is open to recent grads
• Education Preferred: no but relevant experience is
• Years of Experience
  
  Required:
  
  1 year min

• Provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, et c.), following established procedures, in order to contribute to the smooth running of that environment. Support activities require some technical background while being strongly administrative in nature.
• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. Typical examples include: management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams. Proves support for conference rooms, asset lifecycle management, and computer deployments for unit customers.
• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. Typical examples: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from Service Now queues.
• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
• Responsible for effective e-mail communications and ability to create and maintain basic documents/records: contact lists, process logs, problem incidence reports, customer information updates, exterior ship orders, inventory, maintenance or other service records, and handling standard facilities administration requests.
• Responsible for recognizing problems with the processes/operations supported and for resolving those problems with pre-established and documented solutions. Reports to others those problems that fall outside the scope of established procedures.
• Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applies some technical knowledge in the support of processes or operations, e.g., understanding basic printer operations to replace toner and pickup rollers, performing troubleshooting by following KB articles to resolve end user tickets.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.