IT Support Specialist
Job in
Ankeny, Polk County, Iowa, 50015, USA
Listed on 2026-06-02
Listing for:
Experis/Manpower Group
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Contract to Hire
ONSITE IN ANKENY, IOWA
POSITION SUMMARY
We are seeking a rising, service-oriented, IT Support Specialist to provide technical support across our organization. This role combines traditional IT support responsibilities with a foundational understanding of business applications (ERP, CRM). The ideal candidate is hands-on, analytical, and able to assist both with day-to-day support issues and application-related tasks.
DUTIES & RESPONSIBILITIES
- Provide first and second-level support for laptops, desktops, mobile devices, printers, and peripherals.
- Troubleshoot issues related to Windows (or MacOS), networking, Microsoft 365, and standard business applications.
- Manage incoming tickets, ensuring timely response and solution delivery.
- Perform hardware/software installation, configuration, updates, and maintenance.
- Business Application Support (ERP, CRM)
- Provide user support for ERP and CRM systems, including navigation, user access, permissions, and workflow issues.
- Assist with investigating application errors, data conflicts, or process issues.
- Liaise with internal application specialists or external vendors when escalation is required.
- Support system testing, upgrades, and implementation of new features.
- Data Extraction & Reporting
- Extract data from ERP systems using built-in reporting tools, queries, or export functions.
- Build basic operational reports (e.g., sales, inventory, purchasing, production, finance) aligned with business needs.
- Support functional teams with data cleanup, validation, and reconciliation activities.
- Maintain documentation of report logic, data sources, and extraction procedures.
- System Administration
- Maintain and manage user accounts in AD/Azure AD and other identity platforms.
- Support device management and deployment via tools such as Intune or similar.
- Ensure IT documentation (knowledge base, inventory, procedures) is accurate and up to date.
- Assist with IT asset lifecycle management and procurement.
- Communication & Customer Service
- Deliver clear and friendly support to end users with varying levels of technical understanding.
- Provide informal training or guidance on IT tools, processes, and best practices.
- Support IT initiatives and continuous improvement efforts across departments.
Required- 2+ years of experience in IT support, service desk, or helpdesk roles.
- Strong troubleshooting skills in hardware, operating systems, networks, and common business software.
- Basic understanding of ERP and CRM systems, including user support and workflow awareness.
- Ability to extract data and create simple reports from ERP systems.
- Familiarity with ticketing systems and IT support processes.
- Strong communication and customer-service orientation.
- Experience with Microsoft Dynamics, SAP, or similar ERP systems.
- Basic knowledge of reporting tools (e.g., SQL queries, Power BI, Excel Pivot Tables).
- Understanding of business processes such as finance, supply chain, operations, or sales, or strong willing to learn
- Exposure to ITIL service management principles.
- Experience with identity and device management platforms (AD, Azure AD, Intune).
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