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IT Service Desk Analyst - Ed ; First Line
Job in
Ankeny, Polk County, Iowa, 50015, USA
Listed on 2026-06-19
Listing for:
Solutions Management Group (SMG)
Full Time
position Listed on 2026-06-19
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Solutions Management Group (SMG) in Ankeny, Iowa is seeking a Service Desk Analyst to provide first level technical support for the Des Moines Area Community College campus. The ideal candidate will have a strong aptitude for problem-solving and a commitment to delivering excellent customer service.
This role requires 2+ years of experience in customer service within a call center, and familiarity with Microsoft operating systems. Benefits include health insurance, a 401(K) plan, and paid time off.
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