Tier 2 Desktop Support Specialist

• 5+ years of experience in Desktop support
• Experience working through a ticketing system, specifically any ITIL system
• Experience with remote management tools
• SCCM
• Breakfix
• Great communication, problem solving/self sufficient mindset

• Service Now
• Audio/visual
• Bomgar
• Jamf

Insight Global is looking for a Tier 2/3 Desktop Support Specialist for a large convenience retail client in the Ankeny, IA area. This individual will be joining a team of 11 Desktop Support team members and interacting with users on a daily basis. This individual will be troubleshooting a variety of hardware problems including but not limited to monitor/screen malfunctions, application issues, as well as working machine imaging, software deployment, equipment set up, etc.

This person will be expected to handle 6-10 tickets per day, working tickets end to end & owning the ticket through the entire process.

Compensation:

$22/hr to $25/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.