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Service Desk Analyst – Higher Ed IT Support
Job in
Ankeny, Polk County, Iowa, 50015, USA
Listed on 2026-08-21
Listing for:
Solutions Management Group
Full Time
position Listed on 2026-08-21
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Solutions Management Group in Ankeny, IA seeks a Service Desk Analyst to provide first-line technical support to staff at Des Moines Area Community College. You will diagnose and resolve issues via phone, remote and email, delivering friendly, timely service.
The role requires strong customer service, basic IT knowledge and the ability to work with Windows operating systems and common software. Join a team focused on reliability and user satisfaction.
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