Multi-Unit Team Leader

Overview

Join to apply for the Multi-Unit Team Leader role at H&R Block

Join to apply for the Multi-Unit Team Leader role at H&R Block

• Provide leadership over three H&R Block tax offices. Use people management experience to lead customer‑centric teams and accelerate seasonal tax business.
• Serve as the front‑line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office‑related growth objectives for three tax offices. Prior tax preparation experience is not required.
• Start a flexible part‑time schedule in the fall to prepare for the busy tax season. From January to April, transition to full‑time, including evening and weekend hours as needed. This role is in‑person and not remote.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager (DGM) to create and implement office‑level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office associate positions.
• Conduct timely performance reviews and collaborate with the Associate Relations Center to resolve associate issues and address performance concerns.
• Build an engaging team environment across all offices by training and coaching associates, recognizing outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management for associates in all offices.

• People management experience with the ability to grow and develop associates.
• Demonstrated aptitude for growth plan execution and leading toward a growth culture.
• Strong decision-making and judgment skills in a fast‑paced environment with minimal supervision.
• Strong interpersonal and communication skills with a customer‑centric mindset.
• Computer proficiency with MS Office.
• Bachelor’s degree in a related field, or high school diploma with equivalent experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

H&R Block invests in our people and supports their well‑being. Our benefits help associates plan for health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Discounts on everyday items and services.
• Benefits with eligibility requirements:
  Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.

H&R Block is committed to a Connected Culture where trust, care, and connections help everyone belong as part of a larger team. We offer an exceptional work environment and equal opportunity employment regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.

EEO: H&R Block is an equal opportunity employer.