Branch Market Manager

Overview

The Branch Market Manager is responsible for sales, service, and overall operations of multiple retail branch locations. Provides leadership and direction while maximizing growth opportunities across retail locations. Develop and motivate Branch Managers and staff to achieve sales and operational goals.

Job Type: Full-time

Description: TITLE:
Branch Market Manager

DEPARTMENT: Retail Banking

• Provide leadership and direction to Branch Managers and staff across multiple locations in support of the bank’s brand and culture.
• Maintain a thorough understanding and knowledge of consumer banking products and services including deposits, lending, and IRA’s.
• Proactively promote and cross-sell the full line of retail bank products and services while ensuring the needs of the client are met.
• Achieve or exceed budgeted sales results and establish sales goals and objectives.
• Lead, grow and develop Partnership Banking program to attract new clients.
• Provide strategic leadership, project management skills, and establish plans for workflow challenges, unexpected staffing, and resource challenges.
• Collaborate with Branch Managers to coordinate staffing needs and other areas of concerns.
• Develop and retain client relationships by providing a consistent quality level of service and taking ownership of escalated service problems.
• Maintain working knowledge of our policies and procedures as well as internal audit procedures, legal regulations, and requirements such as the Bank Security Act, Regulation CC, Regulation E, Bank Security, and other regulations that apply to this position.
• Identify and detect fraud and follow appropriate procedures.
• Build and grow key relationships with teams across the organization and with external clients.
• Hire, develop, motivate, and train staff, including planning and delegating work assignments and projects.
• Evaluate performance, administer quarterly touch points, and deliver performance evaluations.
• Establish clear expectations and hold team members accountable to performance and behaviors aligned with our culture.
• Understand and administer compensation based on a pay for performance philosophy, including merit increases and variable pay.
• Comply with all company or regulatory policies, procedures and requirements that are applicable to this position.
• Participate in community engagement events. This can include professional, civic and community groups.
• Foster and preserve a culture of diversity, equity, and inclusion.
• Additional duties and responsibilities may be required to support the company’s mission and vision.

• Bachelor’s degree in business or related field or an equivalent of education and experience.
• Seven years of banking, client service, or retail experience. Three years of lending experience preferred.
• Three years of supervisory experience managing retail or consumer bankers/tellers.
• Excellent client service skills.
• Strong leadership skills required with a desire to develop others.
• Solid understanding of various standard financial reports and information.
• Ability to make sound decisions and exceptions on behalf of the bank.
• Capability to interpret, analyze, and communicate financial information effectively to a variety of audiences.
• Capability to prioritize and execute a variety of tasks simultaneously, at times in a demanding environment.
• Demonstrates strong decision making & problem- solving skills, as well as strong interpersonal and written communication capabilities.
• Capability to utilize various banking software and Microsoft 365 products, with an elevated level of accuracy and attention to detail.
• Under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (“SAFE Act”), and as a Mortgage Loan Originator (“MLO”), this position requires registration with the Nationwide Mortgage Licensing System and Registry. The registration requires additional background screening and must be completed within 30 days of employment. QCRH will maintain adequate procedures to ensure to ensure all employees acting in the capacity of an MLO maintain their registration.

• Duties performed in a professional office environment.
• Requires travel to other…