Training Director

Description

Directors serve as department specific leaders, inspiring and leading the team underneath them. They are responsible for the journey from new team member to seasoned employee. They schedule and track all training needs for the store. They keep up to date with new and updated Chick-fil-A processes. Maintain and verify the usage of Chick-fil-A operational processes.

• Maintaining a positive working environment and treating all employees with respect while providing them with direction and feedback.
• Ability to effectively troubleshoot, problem solve, and make quick decisions on a daily basis.
• Maintaining positive customer experience.
• Coaching and developing team members and team leaders.
• Dealing with policy/procedure violations.
• Strictly adhering to all Company policies and procedures.
• Assisting in managing inventory and facilities.
• Serving as an excellent coach, communicator, and team builder.
• Leading FOH leaders and team members.
• Ability to pivot, make changes as needed from set gameplan.
• Able to manage a schedule.
• Detail Oriented.
• Strong and Knowledgeable about all Operational Processes.
• Ability to lead with a Growth mindset.

• Working on the floor in front of house for 7-8 hours at a time.
• Communicate with new hires to set up orientation.
• Managing and coaching staff to maximize efficiency and output, while maintaining hospitality standards.
• Overseeing all trainees and trainers FoH and BoH.

• Uniforms provided
• Paid employee meal when working, meal discount family/employee
• Opportunity for leadership development
• Health insurance
• Dental and vision insurance
• Matching 401K
• End of year bonuses
• Paid time off
• Flexible schedule
• Sundays off!