Patient Navigator - Clinic

Description

Are you a kind and reliable resource? As a Patient Navigator at DMOS, you will work in an office to guide patients through their orthopaedic journey by scheduling follow‑up appointments, assisting with surgery scheduling, and submitting prior authorizations for procedures. This full‑time, clinic‑hour position is performed alongside a team of patient care navigators and clinical staff members to create an outstanding patient experience.

To thrive in this role, you must recall information quickly and prioritize tasks accordingly.

• Acting as the patient’s guide and reliable helper for scheduling surgery and necessary follow‑up care.
• Utilizing Office 365 products to organize physician surgery schedules, insurance prior authorizations, and communicate with hospital and ambulatory surgery center staff.
• This private practice expects outstanding experiences for patients throughout their orthopaedic journey.
• Sitting at a desk for extended periods of time.

• Calm – able to communicate calmly with patients and physicians.
• Professional – display a high level of professionalism when interacting with patients and clinical staff.
• Multi‑tasker – able to handle multiple tasks at one time while staying organized.
• Curious – practice the art of listening, asking clarifying questions, and avoiding interruptions.
• Experience – prior exposure to patient care coordination.
• Dependable – ensure patients receive timely care, promote a reliable healthcare environment, and support overall team efficiency.

• Consistent schedule, no weekend coverage.
• Friendly, fun and dedicated peers.
• Outstanding 401(k) with employer match and an annual company profit‑sharing contribution.
• Health, dental, and vision insurance including 6 paid holidays and a generous PTO accrual program (up to 22 days per year).