TCG Department Specialist - Ankeny

Jay's CD & Hobby – Ankeny
613 S Ankeny Blvd, Ankeny, IA

About UsJay's CD & Hobby is a long-standing hub for collectors, gamers, and hobbyists across Central Iowa. Our Ankeny location serves the northeast metro with a strong focus on Trading Card Games, events, and collector-focused customer service. We're not a big-box store—we're a community-driven game shop built by and for people who live the hobby.

We're looking for a TCG Department Specialist to help lead and elevate our Trading Card Game department at our Ankeny store. This role is ideal for someone with advanced knowledge across the major TCGs and deep, specialized expertise in at least one game.

While your primary focus will be TCG operations, inventory, and customer experience, you'll also support general store operations and work closely with the rest of the team to maintain a high standard across the shop.

• Manage and organize TCG inventory (singles and sealed product)
• Process buy-ins and price cards based on condition and market
• Authenticate cards and spot counterfeits
• Help customers with deck building, upgrades, and strategy
• Stay current on metas, ban lists, and new releases
• Support tournaments and in-store events

• Provide excellent customer service across all departments
• Run the register and process transactions
• Maintain store organization and cleanliness
• Assist with receiving and stocking inventory
• Help with opening/closing duties as scheduled

• Advanced knowledge of Magic, Pokémon, and Yu-Gi-Oh!
• Expert-level specialization in at least one TCG
• Understanding of card grading, pricing, and authentication
• Experience with TCG marketplaces and price tools
• Strong communication and customer service skills
• Comfortable standing for extended periods and lifting up to 30 lbs

• Knowledge of additional TCGs
• Tournament judging or event organization experience
• Previous local game store experience
• Content creation (deck techs, pack openings, social media, etc.)
• Experience with TCG inventory management systems
• Experience helping grow or manage a TCG community
• Retail and POS system experience

• Ability to stand for extended periods
• Ability to lift up to 30 lbs
• Ability to climb ladders and reach overhead shelving
• Ability to bend and stoop to stock lower shelves
• Manual dexterity for handling cards and small items

• Weekday availability required
• Availability for evenings and weekends
• Flexibility for tournaments, events, and new release dates
• Reliable transportation to the Ankeny location

• Competitive pay based on experience and expertise
• Employee discounts on products
• Flexible scheduling around events and tournaments
• Growth opportunities within the company
• A collaborative, passion-driven work environment

Apply online by submitting your resume along with answers to the following:

• What's your TCG origin story?
• What's your proudest TCG-related achievement?
• Which TCG do you specialize in, and why?

Or apply in-store by dropping off a resume at any of our three locations.