Member Specialist

What you'll do

Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam's Club products and services. Provides guidance and support to members regarding self-service technology. Processes member purchases. Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types. Follows company safety standards, procedures, and guidelines, including conducting safety sweeps. Follows proper procedures for handling merchandise.

Corrects and reports unsafe situations to facility management. Maintains entrance areas, acknowledges members, verifies membership cards, and identifies member needs. Assists members with purchasing decisions, locates merchandise, zones the area, arranges and organizes merchandise, assists members with transporting items, and maintains a safe shopping environment. Maintains exit areas, reviews member receipts, and acknowledges the member and identifies member needs. Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures.

Maintains paperwork, logs, and other required documentation. Executes emergency response procedures and ensures compliance with company security and safety practices. Assists with the training of Member Frontline Services associates on company processes and procedures, teaches new technology and tool functionality, delivers new programs rollout training, and provides continuous learning and process improvement opportunities. Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns, zones the area, arranges and organizes merchandise, and identifies shrink and damages.

Retail experience including operating front end equipment (for example, cash register), working with mobile retail applications.

Retail experience including operating front end equipment (for example, cash register), working with mobile retail applications.

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
  
  For information about PTO, see
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

The hourly wage range for this position is $18.00 to $26.00*.

• The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Primary Location... ANKENY, IA , United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.