Floral Assistant Department Manager

Additional Considerations (if any):

* At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title:

Assistant Floral Department Manager

Department:
Floral

FLSA:
Non-Exempt

General Function:

Provides prompt, efficient and friendly customer service. Assists the Floral Department Manager to present the freshest most innovative and best quality products at a competitive retail price to customers.

Core Competencies

* Partnerships

* Growth mindset

* Results oriented

* Customer focused

* Professionalism

Reporting Relations:

Accountable and

Reports to:

District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home;
Floral Department Manager

Positions that Report to you:
Floral Clerks, Floral Designers

Primary Duties and Responsibilities:

* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.

* Makes an effort to learn customers' names and to address them by name whenever possible. Assists customers by: (examples include)

* escorting them to the products they're looking for

* securing products that are out of reach

* loading or unloading heavy items

* making note of and passing along customer suggestions or requests

* performing other tasks in every way possible to enhance the shopping experience.

* Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.

* Works as an integral part of the floral team (holidays may require extended hours).

* Checks orders for the day and sets up a timeline and production schedule.

* Reviews appearance of, inventories, replenishes, and cares for, damaged merchandise within department and throughout the store.

* Ensures department standards are met.

* Oversees the floral designers and clerks - outlines duties, trains, and follows up to ensure duties are completed.

* Operates as a lead with the floral clerks, (eg. Trains simple designs, how to take telephone orders, etc.).

* Handles and satisfies customer issues.

* Ensures department is clean and neat including but not limited to cleaning cases and shelves, and sweeping floors at least daily.

* Understands and processes FTD, interstore, and Teleflora orders.

* Fills customer orders completely and creates floral arrangements at their request, all in a timely manner.

* Takes special requests for product either in person or over the telephone.

* Counsels customers regarding plants and floral care.

* Identifies key areas to place specials within the store.

* Orders flowers and supplies daily or as needed.

* Handles product problems.

* Understands the basics of floral products, care and handling, plant and flower identification, and can explain products requirements to customers.

* Receives deliveries, puts product away, reviews invoices, and logs in record book daily.

* Cleans, processes, and cuts flowers appropriately.

* Wraps flowers and is careful not to damage.

* Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

* Adheres to company policies and individual store guidelines.

* Reports to work when scheduled and on time.

Secondary

Duties and Responsibilities:

* Delivers product as necessary.

* Assumes management duties in absence of Department Manager.

* Shares ideas for arrangements for the customers as necessary (funerals, weddings, anniversaries, etc.).

* Assists manager with paper work, scheduling, pricing, displays, promotions and determining pre-orders.

* Reads industry references, listens to floral experts, and remains open to new ideas.

* Helps with and may decorate in store events.

* Assists in other areas of store as needed.

* Performs other job related duties and special projects as required.

Supervisory Responsibilities:

* Instructs, assigns, reviews and plans work of others.

* Maintains standards, coordinates activities, and allocates personnel.

Knowledge, Skills, Abilities and Worker Characteristics:

* Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.

* Ability to do arithmetic calculations involving fractions, decimals, and percentages.

* Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Education and Experience:

High school or equivalent experience (department training helpful) and over six months up to one year of similar or related experience.

Physical Requirements:

* Must be able to physically perform medium work: exerting up to 50 pounds of force…