Assistant Manager of E-commerce

## Assistant Manager of E-commerce

Apply locations:
Ankeny #1, 410 N Ankeny Blvd., Ankeny, IAtime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
July 21, 2026 (9 days left to apply) job requisition :
R240578

Additional Considerations (if any):**
- **** At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
***
* Job Description:

*
* Job Title:

Assistant Manager, E-commerce  Department:
GeneralFLSA:
Non-Exempt General Function:

The Assistant Manager, E-commerce oversees the planning, implementation, staffing, and tracking for the fulfillment and delivery of the store’s E-commerce orders including pickup and delivery experience for all departments.  E-commerce includes anything sold online for pickup or delivery for Aisles Online, food service, Pharmacy, MTO (bakery, deli, produce, catering, food service), and third-party marketplace.

Core Competencies
* Partnerships* Growth mindset
* Results oriented
* Customer focused
* Professionalism Reporting Relations:

Accountable and

Reports to:

District Store Director and Store Manager Positions that Report to you:
Aisles Online Manager (dual reporting for other departments filling eCommerce orders)

Primary Duties and Responsibilities:

** Universal
* ** Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
* Makes an effort to learn customers’ names and to address them by name whenever possible.
* Assists customers by: (examples include):
* escorting them to the products they’re looking for
* securing products that are out of reach loading or unloading heavy items
* making note of and passing along customer suggestions or requests
* performing other tasks in every way possible to enhance the shopping experience
* Answers the telephone and emails promptly and provides friendly, helpful service to customers who call.
* Promotes Perks+ memberships and Ecommerce services
* Ensures smooth operation of all departments order fulfillment processes.
* Works to find efficiencies in store and areas of improvement.
* Reviews orders for accuracy.
* Assesses out of stocks and order cancellations.
* Ensures Customer Care emails, survey complaints, and other customer issues, including third-party complaints are appropriately handled.
* Ensures that customers are satisfied with their experience and takes steps necessary to address customer service issues.
* Continually monitors incoming online orders to ensure prompt, on-time fulfillment.  Requests additional help from other areas of the store as needed.
* Adheres to all food safety guidelines and ensures products are kept at proper temperature to provide customers with the highest quality possible.
* Maintains communication and relationship with E-commerce Supervisor and other department supervisors.
* Ensures all payments are tenders for properly rang up in POS for both first party and third-party orders.
* Ensures products are available for online sale. (snoozed items in food service, prohibit ecommerce flags for Aisles Online)
* Sends in local items for images and content so they can be available for online sales.
* Provides education to existing employees regarding new policies and procedures.
* Adheres to company policies and individual store guidelines.
* Coordinates all store deliveries by appropriate planning, scheduling, and resource management.
* Responsible for labor standards and scheduling based on unit-based scheduling and projected orders.
* Ensures communication with customer on substitutions and order modification edits.
** Aisles Online
*** Ensures Red Line calls and inquiries for Aisles Online are being answered and handled appropriately.
* Responsible for oversite and policy adherence for product location.
* Ensures proper audit processes and training is in place for orders shopped by…