Manager, Sales

Location

Remote - US

Full time

Remote

Sales

About us

Common Room is the customer intelligence platform that captures every buying signal, giving companies superpowers with AI enrichment and automation to reach the right person with the right context at the right time.

Despite an explosion of buyer signals, companies are left struggling with siloed point solution vendors, bloated tech stacks, and unactionable "intent" data. Common Room brings together all the buying signals you care about in one place so you can track the entire customer journey,
match signals to real people and accounts
, take action and automate
.

We’ve raised over $50 million from top-tier investors including Greylock, Index, and Madrona to build the world's first customer intelligence platform for modern B2B companies. And we’re backed by 25+ operators from the fastest-growing companies in the world such as Figma, Stripe, Airtable, Slack, Notion, Loom, and more.

You + Common Room? You’d be joining a team that revels in asking hard questions, collaborating gladly, and making decisions quickly—a team that values simplicity, passion, trust, each other, and our customers above all.

So hello! Please, knock on our door. We'd love to meet you.

As Common Room continues to scale, managing renewals across our Growth customer segment
—our largest and highest-volume segment—is critical to maintaining strong retention and predictable revenue.

The Renewals Manager role exists to own Growth renewals end-to-end
. This is an individual contributor role focused on executing renewal transactions at scale while continuously improving how we manage renewals across a high-volume customer base.

In addition to hands-on renewal ownership, this role plays a key part in shaping how Common Room approaches scaled renewals
, surfacing insights, risks, and best practices to inform the Head of Account Management and broader post-sale strategy.

• Own renewals for Growth customers
  , managing a high-volume book of business with varying contract terms and renewal cycles.
• Drive renewal motions end-to-end, including outreach, negotiation, contract execution, and close.
• Partner with Customer Success to assess account health, usage, and renewal risk well ahead of contract end dates.
• Proactively identify churn risk and take action to mitigate through value reinforcement and alignment.

• Manage renewal transactions efficiently and consistently, balancing speed with a strong customer experience.
• Apply standardized renewal processes while exercising judgment for exceptions and edge cases.
• Maintain accurate renewal forecasts and pipeline hygiene in partnership with Rev Ops.
• Ensure renewal terms, pricing, and approvals align with Common Room policies.

• Work closely with Customer Success, Rev Ops, Finance, Legal, and Billing to ensure smooth renewal execution.
• Escalate complex or at-risk renewals appropriately while remaining accountable for outcomes.
• Provide clear visibility into renewal status, risks, and outcomes.

• Identify patterns across Growth renewals related to churn drivers, pricing sensitivity, product adoption, and expansion signals.
• Share insights and recommendations with the Head of Account Management to improve renewal strategy, tooling, and process at scale.
• Contribute to the development of renewal playbooks, templates, and best practices for high-volume segments.
• Help shape automation and workflows that improve renewal efficiency and predictability.

• Have 3–6+ years of experience in Renewals, Account Management, Customer Success, or Sales roles in SaaS.
• Have experience managing high-volume renewals in a Growth, SMB, or commercial segment.
• Are comfortable owning transactional processes while still thinking strategically about scale.
• Communicate clearly and confidently with customers around pricing, contracts, and value.
• Are highly organized and able to manage competing deadlines and priorities.
• Enjoy working cross-functionally to solve process and…