Field Service Technician

Field Service Technician (Mechanics) role at MGX Equipment Services typically works Monday–Friday, 6:00 am–3:30 pm. You will troubleshoot and diagnose problems on heavy equipment and perform repairs to restore equipment operation. Responsibilities include delivering a timely and efficient service experience to end-user customers and overtime may be required. Work may be split between onsite at the Aspen shop and in the field at customer locations.

Field work is performed via a company-supplied truck and may require overnight travel. Ongoing knowledge/skill updates are expected through factory training courses.

• Troubleshoot problems on various pieces of equipment based on customer explanation
• Diagnose the problem using knowledge of hydraulics and electronics repair
• Operate hand tools and equipment
• Initiate ordering of necessary parts to make the repairs
• Complete required paperwork
• Check that all functions are correct
• Check for leaks and loose fittings
• Check that tolerances and torque specs are correct
• Test pressures and record them on the test sheet
• Communicate with supervisor when there are problems on a job
• Assist in scheduling daily tasks and promote future work to meet utilization requirements
• Direct customer interaction and communication
• Make recommendations for changes in procedure or job functions that are in the general interest
• Perform other job-related duties assigned by management

• Current Federal Medical Examination Card
• Strong mechanical aptitude – technical understanding of hydraulics, electrical and primary functions of a broad range of equipment
• Knowledge of basic hydraulics and 12-volt electrical systems
• Knowledge of wiring stop/start systems and ability to use programmer
• Knowledge of sizes of fittings and hydraulic hoses
• Able to operate saw for cutting steel
• Able to operate plasma cutter
• Able to use oxygen/acetylene torch
• Ability to adjust pressures and reliefs
• Basic math skills
• Ability to read and understand electrical and hydraulic schematics
• Mechanical design and/or practical experience in hydraulics, structural or mechanical layout
• High level of Mechanical Aptitude: ability to understand fundamentals of mechanical systems as related to the commercial truck industry
• Technical college degree desired, or structured on-the-job training program successfully completed
• 2 years of experience in field service of heavy equipment

• Perform job functions in a safe manner
• Wear all Personal Protective Equipment (PPE) required by Company policy for the job being performed
• Know and follow established job specific and facility wide safety and health procedures and rules
• Actively participate in safety and health training and demonstrate competency based on training received
• Bring safety and health issues, unsafe acts, and safety suggestions to management's attention or correct those you can
• Have the ability to obtain a DOT card

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position will be required to work in an environment with exposure to elements such as extreme temperatures and various weather conditions, dirt, dust, fumes, smoke, unpleasant odors and/or loud noises.

The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. There is frequent lifting and/or moving of up to 50 pounds. Vision requirements include close vision, distance vision, color and peripheral vision, depth perception and the ability to adjust focus.

• Competitive total rewards package including benefits and 401(k) beginning day one of employment
• Continuing education and training opportunities; tuition reimbursement for those who qualify
• Vacation and Holiday Pay
• Paid Parental Leave
• Team building, engagement events, and community involvement
• Scholarship Program

This position offers a pay range between $25.00 - $45.00 per hour depending on skills and qualifications for non-bargaining employees. Pay is provided on a bi-weekly basis and there are 14 days in the pay period, beginning on a Monday and ending on a Sunday.

The Manitowoc Company, Inc. was founded in 1902 and has over a 120-year tradition of providing high-quality, customer-focused products and support services to its markets. Manitowoc is one of the world's leading providers of engineered lifting solutions. Manitowoc, through its wholly-owned subsidiaries, designs, manufactures, markets, and supports comprehensive product lines of mobile hydraulic cranes, tower cranes, lattice-boom crawler cranes and boom trucks under the Grove, Manitowoc, National Crane, Potain and Shuttlelift brand names.

EOE / DISABLED / VETERAN