SAF: Care Network Caseworker​/Follow up

Ensure military families' needs are met when faced with an emergency.

Responsibilities

Support the Red Cross mission.

• Maintain strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies

• Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly

• Support the follow up process to include making follow-up calls to military members and/or families to determine if their needs are met, providing other follow-up actions needed for complete and timely client service

• Acquire a working knowledge of local, state and federal resources aiding military members, families and veterans

• Maintain professionalism and conduct as stated in Red Cross policy

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