Driver & Identification Service Center Specialist - Ankeny

Are you motivated by helping others, driving positive service, and ensuring the safety of Iowa’s roads? Join us as a Driver & Identification Service Center Specialist
, an essential role that blends customer service and public safety. Through every interaction in this role, you will support our mission at the Iowa Department of Transportation – Making Lives Better Through Transportation and reflect our core values:
Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception.

Your role as a Service Center Specialist will focus on a variety of tasks, both in the office and on the roadway, and no two days will be the same with rotating duties. You will be tasked with efficient time management and ensuring customer satisfaction by:

• Issuing driver's licenses and identification documents with accuracy and professionalism.
• Administering and scoring driving examinations
  , including motorcycle, car, truck, passenger, and CDL pre-trip, skills, and road tests.
• Applying expert understanding of driver eligibility, licensing rules, and REAL to verify identity and determine qualification.
• Reviewing state and federal records to determine issuance and non-issuance decisions accurately.
• Completing vision and hearing screenings to ensure applicants meet safety standards.
• Capturing customer photos and signatures for official credentials.
• Serving as a primary point of contact for customer questions and inquiries
  , delivering excellent service with every interaction.

When administering drive tests, you’ll be exposed to all weather elements and driving skill levels for an extended period. Rain and winter clothing will be provided.

Hours: Monday through Friday, 8:00 AM to 4:30 PM; occasional in-state travel will be expected, along with reporting to various locations as needed.

• Competitive pay and benefits package including health, dental, flexible spending, and life insurance
• Insurance benefits start the first month following 30 days of employment, and costs can be reviewed here
• Opportunities for professional growth and development.
• Paid time off effective immediately – biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year.
• Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match
• Optional 401A plan with employer contributions.
• Employee Discount Programs from a variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial).

We encourage you to learn more about the State of Iowa Employee Benefits and costs at the State of Iowa Employee Benefits Website!

• Before Hire:
  Must possess and maintain a valid, unrestricted, except for corrective lenses, driver's license (minimum of an operator's license) and must pass federal and local name-based and fingerprint criminal history background checks.
• After Hire:
  Must attend, obtain, and maintain required American Association of Motor Vehicle Administration certifications, a Motorcycle Rider Education Safety course, and department training sessions as required. Training classes and time will be provided upon hiring.

This position is covered under the REAL  of 2005, 49 U.S.C. § 30301 note, as further defined in 6 CFR Part 37. Any applicant selected for employment in this position must submit to and pass a background check of the form and content required by 6 CFR 37.45.

You have the freedom to flourish in Iowa – Apply now!

The Iowa Department of Transportation is an equal‑opportunity employer. If you require a reasonable accommodation in completing any screening, interviewing, pre‑employment testing, or otherwise participating in the selection process, please direct your request to the affirmative action & equal employment opportunity (AA/EEO) Officer at: aa-eeo.

Reasonable accommodation such as interpreter, translator, written materials, modified equipment/devices, ADA access, etc. This does not include scheduling needs.

The State of Iowa participates in E‑Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within…